Jacqueline Eibrink-jansen
Evanston Park,SA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Flick-Anticimex
2019.12 - 2024.04
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Investigated and resolved accounting, service and delivery concerns.
Service Technician
Flick-Anticimex
2019.12 - 2024.04
- Explained diagnostic findings to customers and outlined repair or service options
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Education
Diploma Community Services & Case Management - Community Organization And Advocacy
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Call center experience
- Conflict Resolution
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Scheduling
- Order Processing
- Administrative Support
Timeline
Customer Service Representative - Flick-Anticimex
2019.12 - 2024.04
Service Technician - Flick-Anticimex
2019.12 - 2024.04
Craigmore High School - ,
Estrada College - Diploma Community Services & Case Management , Community Organization And Advocacy
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