A service-oriented checkout operator with a year and a half years’ experience in busy working environment. I am a caring, compassionate, and responsible individual with a strong commitment to providing quality aged care so that the elderly can live with dignity and comfort. I have a great curiosity in learning things by putting theoretical knowledge into practice.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Care Service Employee
Royal Freemasons Benevolent Institution
02.2024 - Current
Participated in quality improvement initiatives by providing suggestions on enhancing care services to better meet residents'' needs and expectations, thus positively impacting overall patient satisfaction levels.
Participated in ongoing professional development opportunities to maintain up-to-date knowledge of industry best practices and standards of care.
Facilitated activities for residents, promoting engagement and social interaction within the community setting.
Ensured timely communication of relevant resident updates with other members of the healthcare team, fostering a coordinated approach to care delivery and enhancing overall effectiveness.
Developed trusting relationships with residents through active listening skills, genuine compassion, and consistent follow-through on commitments made during conversations.
Provided emotional support for residents experiencing difficult situations, displaying empathy and understanding in all interactions.
Maintained accurate records, ensuring proper documentation of residents information and care interventions provided.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
Assisted residents with bathing, grooming, dressing, and oral hygiene care in facilities.
Care Service Employee
Clelland Lodge(Fresh Hope Care)
11.2023 - 07.2024
Participated in quality improvement initiatives by providing suggestions on enhancing care services to better meet patients'' needs and expectations, thus positively impacting overall patient satisfaction levels.
Participated in ongoing professional development opportunities to maintain up-to-date knowledge of industry best practices and standards of care.
Facilitated activities for patients, promoting engagement and social interaction within the community setting.
Ensured timely communication of relevant patient updates with other members of the healthcare team, fostering a coordinated approach to care delivery and enhancing overall effectiveness.
AIN
Nursing Solution Group
05.2023 - 01.2024
Company Overview: Nursing homes around Kiama, Gerringong, Berry, Nowra
Assisting clients with personal care activities
Providing companionship and support during daily activities
Performing household tasks whenever necessary
Implementing strategies for managing dementia and other health issues
Delivering activities that promote emotional and intellectual stimulation
Maintaining a safe living environment by minimising or removing safety risk or hazards
Using equipment’s to assist clients with limited mobility such as hoists and wheelchair
Implementing care programs for clients in residential care facilities
Liaising with other health care professionals and carers as well as family members
Nursing homes around Kiama, Gerringong, Berry, Nowra
Education
Certificate III - INDIVIDUAL SUPPORT(AGEING AND DISABILITY)
Global Educational Institute
01.2023
Skills
Strong organizational skills
Ability to work under pressure
Multitasking
Verbal communication
Written communication
Collaborative approach
Team-oriented approach
Strong customer service focus
Ability to prioritize
Drive and initiative
Certification
Certificate III in Individual Support (Ageing and Disability), 2023