Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Timeline
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Adarshana Angelina Lal

Adarshana Angelina Lal

Griffin,QLD

Summary

Dedicated and adaptable professional with a Bachelor's degree in Social Sciences, specializing in Psychology. Demonstrated experience in leadership, customer service, administration, and support roles, along with a strong background in supervising teams and kitchen operations. Recognized for exceptional communication, conflict resolution, and time management abilities. Eager to reenter the workforce after a career break to prioritize family and contribute skills to positions that value organization, interpersonal excellence, and a genuine passion for collaboration and understanding.

Overview

9
9
years of professional experience

Work History

Career Break

06.2021 - 01.2025
  • Took time off from the workforce to focus on family responsibilities, including raising two children
  • Maintained and honed key organizational, time management, and problem-solving skills during this period

Customer service representative

Avis Budget Group
11.2020 - 06.2021
  • Managed client payments, quotes, and vehicle schedules
  • Provided exceptional customer support both in person and over the phone
  • Advised clients across multiple locations, ensuring seamless service delivery
  • Implemented company policies and resolved customer concerns efficiently

Customer Consultant

Nood furniture
02.2019 - 11.2020
  • Coordinated orders, deliveries, and stock management to meet client needs
  • Supported team members by aligning schedules and timesheets
  • Delivered exceptional customer service, handling quotes and meeting deadlines
  • Ensured a collaborative work environment to achieve team goals
  • Organised delivery of products

Nightshift Supervisor

DMS kiwifruit Factory
06.2018 - 09.2018
  • Supervised nightshift operations, managing and supporting a shift team
  • Ensured smooth kiwifruit packing processes to meet operational targets
  • Fostered a positive and productive work environment among team members

Healthcare Assistant

Hodgson House Hospital
02.2016 - 03.2018
  • Assisted patients with daily living activities and monitored vital signs
  • Provided emotional support to patients, specializing in dementia care
  • Administered medications under supervision and reported health changes

Kitchen Assistant

Compass group - Hodgson House
01.2016 - 09.2016
  • Performed dishwashing and ensured proper sanitation of kitchen equipment
  • Locked down and secured the kitchen at the end of shifts, ensuring compliance with hygiene standards
  • Maintained cleanliness and organization in the kitchen and dining areas
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery
  • Served meals to residents

Education

Diploma Of Project Management -

Tafe Queensland
11.2025

Bachelors degree - Social Science (Psychology)

The University of Waikato
Hamilton
07.2023

Skills

  • Team Leadership
  • Conflict Resolution
  • Customer service
  • Proficient in Microsoft Office
  • Time Management
  • Problem solving
  • Sales Strategies
  • Customer Engagement

Extra-Curricular Activities

Corporal, Air Cadets - Tauranga Squadron Air Training Corps, Led precision drill movements and tactical field-craft exercises., Participated in regular training, fostering leadership and discipline.

Timeline

Career Break

06.2021 - 01.2025

Customer service representative

Avis Budget Group
11.2020 - 06.2021

Customer Consultant

Nood furniture
02.2019 - 11.2020

Nightshift Supervisor

DMS kiwifruit Factory
06.2018 - 09.2018

Healthcare Assistant

Hodgson House Hospital
02.2016 - 03.2018

Kitchen Assistant

Compass group - Hodgson House
01.2016 - 09.2016

Diploma Of Project Management -

Tafe Queensland

Bachelors degree - Social Science (Psychology)

The University of Waikato

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Adarshana Angelina Lal