Kate Brownhill
East Perth,Western Australia
Summary
Enhanced customer satisfaction by creating memorable experiences in diverse service settings. Achieved a collaborative and creative work environment, contributing to a warm and reliable business atmosphere. Improved team efficiency and customer interactions through innovative service approaches.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Services Australia
- Current
- Event staff, varied roles at events in the city
- Worked at AFL games at Optus stadium - front of staff, cashier, suite runner.
- Picked up debris and trash and performed basic housekeeping.
- Followed safety procedures and maintained safe work environment.
- Reported broken equipment to manager for prompt replacement or repair.
- Submitted and reported incidents to appropriate manager.
- Assisted with activity setup and breakdown.
- Customers serviced by providing directions to visitors regarding requested locations, events, and landmarks.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Operated POS system to sell food and drink
Apprenticeship Landscape and Gardening
Landscape Australia Construction (LAC)
01.2025 - Current
- Certificate 3 in Parks and Gardens at South Metropolitan Tafe Murdoch. Current employment with Landscape Australia Construction (LAC).
Storeperson
Westrac Parts Distribution Centre
06.2023 - 01.2025
- Work in airfreight area of the warehouse with physical demands of unloading and packing orders
- Worked on the computer to release orders for the customers. Used several different computer systems.
- Working at a conveyer belt picking orders efficiently to go to customers
- Sorted pallet cartons with several different parts with an RF scanner.
Customer Service representative
Probe
- 12.2022
- Computer work using several different systems and software
- Skills in using a complex soft phone
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Experienced with addressing customer concerns, demonstrating empathy, and resolving problems.
- Maintained up-to-date knowledge of product and service changes.
- Communicated professionally with colleagues and clients.
Delivery driver
Door dash
05.2021 - 04.2022
- Picking up food orders from restaurants, stores then delivering them to customers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas
- Completed deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Planned optimal routes based on GPS software and knowledge of local traffic patterns.
Sales Assistant
Yagan Square Christmas Markets
- 01.2020
- Serving customers
- Selling children’s accessories
- Handling cash and EFTPOS
- Fielded customer questions to share information about products, availability, and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Merchandised attractive shelf displays with current offerings to drive store sales.
Education
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Perth Modern School
Subiaco, WACertificate III in Parks And Gardens - Gardening And Landscaping
South Metropolitan TAFE
Perth, WASkills
Customer Service
RSA- Bar staff
Working with people
Retail sales
Cafe work
Certification
- Forklift license (Jan 2024)
- First Aid certificate (November 2025)
- RSA certificate 2022 (right to serve alcohol)
- Basic construction white card (Dec 2022)
- Traffic management card (Dec 2022)
- C-class driver’s licence and car
- Pest spray license (May 2025)
- Chainsaw ticket (November 2025)
Languages
French- limited working
Community Service
Youth with a Mission, Community Development Worker, France, and Australia, 1999, 2019, Developed, implemented, and managed a range of community-based projects (locally and internationally), including the administration of project development teams, Built partnerships with related organisations to develop support and gain greater attention for key issues., Educated young people about strategies for driving discussions and promoting social changes - assisting people to solve social, emotional, and financial problems, Assessing clients' needs, planning, developing, and implementing educational, training and support programs, Interviewing clients and assessing the nature and extent of difficulties, Project monitoring and reporting to stakeholders, Performed duties following applicable standards, policies, and regulatory guidelines to promote safe working environment, Periodically acted as a domestic relief coordinator for Australian Mercy (formerly ARMS Australia)
Timeline
Apprenticeship Landscape and Gardening
Landscape Australia Construction (LAC)
01.2025 - Current
Storeperson
Westrac Parts Distribution Centre
06.2023 - 01.2025
Delivery driver
Door dash
05.2021 - 04.2022
Event Services Australia
- Current
Customer Service representative
Probe
- 12.2022
Sales Assistant
Yagan Square Christmas Markets
- 01.2020
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Perth Modern School
Certificate III in Parks And Gardens - Gardening And Landscaping
South Metropolitan TAFE