Summary
Overview
Work History
Education
Skills
Certificates Training
References
Timeline
Generic

Joanne Rath

Gulmarrad,Australia

Summary

Throughout my working career I have gained a diverse range of experience from Customer Service, Sales, Community Relations, Real Estate practices, Hospitality right through to Heavy Plant Operation. I strive to deliver the best possible results whilst continuing to learn and apply myself with a can-do attitude, I am dedicated to improve and succeed while learning and enjoy sharing the knowledge I have gained throughout my career with peers.

Overview

25
25
years of professional experience

Work History

Employee Liaison & Housing Officer

Evolution Mining Cowal
01.2018 - 12.2023
  • Work within the HR department as primary point of contact,

forming strong relationships between internal and external

partners.

  • Management of 120 properties and tenants solely, coordinate the provision of cost-effective maintenance service.
  • Experienced and competent is using computer-based system for asset maintenance records, tracking costs and performance reporting.
  • Conduct regular entry/exit inspections on properties and report to landlords.
  • Problem solving and ability to make timely, cost-effective decisions.
  • Building and property maintenance (preparing a scoop of works, review of quotations, check works completed and monitoring supplies quality).
  • Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
  • Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.

Community Relations Officer

Evolution Mining Cowal
01.2018 - 12.2023
  • Support the administrative manager of the department regarding business and community development programs which included organizing and participating at events within the business and community.
  • Support the financial management by raising purchase orders and receipting, checking of invoices, monitoring regular payments and drafting relevant records for internal and external reporting.
  • Assist management implement of business Stakeholder Management Plans.
  • Enhanced company reputation within the community by promoting corporate social responsibility initiatives.
  • Analyzed feedback from various stakeholders to identify areas requiring improvement or additional support.
  • Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
  • Supported public relations managers with writing, researching and preparation of materials
  • Produced and distributed brochures, newsletters and press kits.
  • Prepared for edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.

Plant Operator (Haul Truck)

Evolution Mining Cowal
01.2018 - 12.2023
  • Competent and capable in the safe operation of Caterpillar 777F, 789C haul truck and Caterpillar 745 articulated haul truck.
  • Experience in open pit mining, civil and dam construction.
  • Ensure safe and efficient movement of all mined materials via haul roads while working within company policy and procedures.
  • Proven commitment to meeting performance standards and production targets.
  • Ability to conduct pre-starts safety checks on equipment prior to work commencement.
  • Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
  • Increased plant efficiency by monitoring and adjusting equipment settings as needed.
  • Assisted in the training of new operators to ensure smooth integration into the work environment and consistent operational excellence.
  • Followed plant safety procedures, rules, and regulations.

Sales & Service Consultant

Suncorp Bank & Commonwealth Bank
01.1999 - 09.2017
  • Working on daily basis with large volumes of cash, preparing & clearing of cash
  • Processing overseas transaction sales e.g.: Internal money transfer, drafts, buying & selling foreign currency.
  • Investing funds in short term investments.
  • Completing and settling personal loans applications for new purchases or for debit consolidation.
  • Referring to other areas with the organisation.
  • Increased sales revenue by consistently providing exceptional customer service and identifying client needs.
  • Developed long-lasting relationships with clients by offering tailored solutions to their business challenges.
  • Improved customer satisfaction ratings by resolving issues in a timely and professional manner.
  • Organized successful sales events and trade shows, resulting in increased brand visibility and new client acquisitions.

Education

High School Certificate

Kooringal High School
Wagga Wagga, NSW

Skills

  • Well presented, motivated and hardworking Excellent punctuality
  • Passionate about working in a positive team environment to achieve business goals and enjoy celebrating successes with my peers
  • Excellent communication skills with the ability to communicate clearly and efficiently, with people including from different backgrounds and cultures
  • Strong attention to detail, organisational and time management skills with the ability to self-manage and work to tight deadlines
  • Organized, reliable and able to perform responsibilities to a high standard without supervision
  • Highly experienced in resolving enquiries and complaints in a prompt, professional and caring manner
  • Knowledge and great aptitude for numbers and financial spreadsheets
  • Answering phones in a polite and helpful manner, transferring calls and taking accurate messages
  • Experienced in office duties which include data entry, scanning, faxing, mailing, email, filing, and ordering of supplies and receipting

Certificates Training

  • First Aid Certificate
  • Certificate 3 Financial Service
  • Statement of Attainment in Computer Skills for the Office – Successful Completion
  • Completion Year 12

References

  • Richard Collits, Supervisor Mining, Evolution Mining Cowal, 0418 920 4100
  • Inge Higgins, Supervisor HR People & Culture Department & Housing, Evolution Mining Cowal, 0417 361 170

Timeline

Employee Liaison & Housing Officer

Evolution Mining Cowal
01.2018 - 12.2023

Community Relations Officer

Evolution Mining Cowal
01.2018 - 12.2023

Plant Operator (Haul Truck)

Evolution Mining Cowal
01.2018 - 12.2023

Sales & Service Consultant

Suncorp Bank & Commonwealth Bank
01.1999 - 09.2017

High School Certificate

Kooringal High School
Joanne Rath