Toni Howell
Tatura,VIC
Summary
Customer Orientated and a team player. Years of Management and running a store. Hard working and always give 100% in everything I do. Easy to get along with. Good at meeting budgets and targets (KPI'S). Always first to help in the day to day operations. Very focused on helping the business to achieve their target and long term goal. Good at working without supervision and delegating. Lead by example. Adapt quickly to new needs and policies. Always willing to take on any task.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Bar and Front of House
Henry’s Bridge Hotel
2023.12 - Current
- Answered telephone to make reservations
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Coordinated with the Chefs
- Open and Closing Venue
- Cash handling/ Eftpos
- Serving behind the bar
- Making Cocktails
- Counting tills at the end of the night and beginning of the day
- Barista experience
- Front of house experience
Waitress
Lazy Moe's Restaurant
2023.02 - 2023.11
- Opening and Closing Venue
- Rosters
- Customer Service
- Serving and working behind the Bar
- Cash handling/ Eftpos
- Stocktake
- Ordering
- Training and Re training staff
- Barista experience
Venue Manager
Fun Planet
2021.05 - 2023.02
- Manage 20 plus staff,
- Rosters,
- Ordering Stock,
- Training and hiring,
- Meeting Targets,
- Running a venue over 5000 square,
- Opening and Closing the Venue
- Banking, Cash handling and Eftpos
- Customer Service and handling complaints,
- Answering Emails,
- Dealing with suppliers
- , Admin work
Team Leader
Boost Juice
2020.11 - 2021.05
- Open and closing,
- Customer service,
- Banking,
- Cash and Eftpos handling,
- Training,
- Supervisor,
- Product ordering
Store Manager
Sanity
2011.03 - 2013.05
- Maintained store standards in merchandising, security, and visual presentation
- Provided consistent feedback and training to empower team members in confident and personable service-delivery
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
- Open and Closing Procedures, Eftpos and Cash Handling, Banking, Meeting KPI's, Customer Service, Hiring and Training of Staff
Store Manager
Warner Bros. Studio Store
2009.02 - 2011.05
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases
- Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue
- Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems
- Hiring and Training new Staff, Banking, Closing and Opening Procedures, Cash Handling and Eftpos, Following and setting KPI's, Holding regular meetings
Assistant Manager
McDonald's
1999.03 - 2004.04
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Reduced corporate costs by addressing shrinkage, employee turnover, and vendor pricing
- Contributed to effective decision-making with detailed reports on daily operations
- Maximized employee performance with effective training and close mentoring
- Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates
- Training Staff, Holding Meetings, In charge of promotions, Cash Handling and Eftpos, Banking, Stock take and Shrinkage
Crew/Crew Chief
McDonald's
1995.02 - 1999.03
- Cash Handling and Eftpos, Customer Service, Training new Staff, Register and Drive Thru
Education
Diploma In Hospitality And Management - Hospitality
Holmesglen Institute
Southbank, VIC11.2000
VCE -
Scoresby Secondary College
Scoresby, VIC09.1997
Skills
- Inventory control
- Promotional planning
- Decision making
- Time management
- Task prioritization
- Customer relations
- Profit & Loss
- Retail Management
- Store Management Experience
- Merchandising
- Cash Handling
- Management
- Recruiting
- Banking
- Training & Development
- Mentoring
- Sales
- Supervising Experience
Certification
Working With Children Check
Eligibletoworkinaustralia
Yes
Totalyearsofexperience
25
Personal Information
- Highest Education Level: Advanced Diploma/Associate Degree
- Relocation: Anywhere
Additional Information
RSA
Timeline
Bar and Front of House
Henry’s Bridge Hotel
2023.12 - Current
Waitress
Lazy Moe's Restaurant
2023.02 - 2023.11
Venue Manager
Fun Planet
2021.05 - 2023.02
Team Leader
Boost Juice
2020.11 - 2021.05
Store Manager
Sanity
2011.03 - 2013.05
Store Manager
Warner Bros. Studio Store
2009.02 - 2011.05
Assistant Manager
McDonald's
1999.03 - 2004.04
Crew/Crew Chief
McDonald's
1995.02 - 1999.03
Diploma In Hospitality And Management - Hospitality
Holmesglen Institute
VCE -
Scoresby Secondary College
Working With Children Check
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