Adegboyega Oluwatobiloba
Summary
A result driven and customer focused individual who has a passion for delivering exceptional service while ensuring customer satisfaction. I am who you can call an entrepreneurial employee, having founded a Property Management Company back in Lagos, Nigeria www.ekoshortlets.com. Founded and grew Eko Shortlets from 0 to 85 properties in 3 years while showcasing exceptional leadership, strategic thinking, administrative and problem-solving skills. Leverages expertise in customer satisfaction, conflict resolution and team management to deliver personalized support and drive business growth. With a background in Hospitality, Real Estate and Education, I am a very adaptive individual while also bringing a unique blend of skills and passion for delivering exceptional customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Founder
Eko Shortlets
11.2020 - 12.2023
- Built and maintained client's relationship
- Coordinated seamless check-in and check-out process of customers
- Worked with various teams across the organization to ensure timely and high-quality service delivery
- Successfully managed daily Administration operations.
Student Ambassador
University of Wolverhampton
11.2022 - 10.2023
- Coordinated inbound and outbound calls while following various communication scripts
- Administered events for student and inputting of data
- Designed marketing and digital content to help promote the University to prospective applicants
- Delivered campus tours to prospective students.
Business Developer
Lavee Hotels and Restaurant
07.2018 - 10.2020
- Successfully handled customer inquiries in a friendly, efficient and professional manner
- Delivered sales report daily, weekly, monthly while also reconciling cash and card payments
- Initiated polices for smooth office administration and facility management
- Oversaw food and beverage operations resulting to a 45% increase in guest satisfaction.
Restaurant and Events Manager
La Brioche Restaurant
05.2016 - 06.2018
- Planned customer's events that met the stated objectives and goals
- Analysed feedback and recorded data to measure customer's satisfaction
- Inventory- taking and daily stock taking to determine quality and quantity of products
- Created new menus on a quarterly basis and occasionally for special events.
Procurement Officer
Nigerian Ports Authority
05.2015 - 04.2016
- Negotiated contracts with vendors to obtain favourable pricing
- Developed and maintained relationship with key suppliers
- Sourced for the best suppliers with utmost priority to quality and pricing
- Evaluated quotes based on competitiveness in quality, pricing and delivery.
Travel Consultant
Cosmic Travels and Tours
06.2013 - 03.2015
- Provided customers with the best deals on flights, hotels and transfers
- Mapped out and organized travel packages
- Researched travel prices, customs, weather conditions and reviews of various destinations.
Education
Master of Arts - International Tourism and Hospitality Management
University Of Wolverhampton
Bachelor of Arts - Adult Education and Community Development
University of Lagos
No Degree - Real Estate
Entry Education
Western Australia 04.2025
Skills
- Office Administration
- Microsoft Office
- Customer Relations
- Service Delivery
- Communication
- Emotional Intelligence
- Analytical
- Relationship Management
- Creative Problem Solver
- People Skills
- Team Leadership
- Strategic Thinking
- Entrepreneurial and Innovative
Accomplishments
- Grew Profit (Eko Shortlets)
- Started the organization and grew sale turn over to NGN 600,000,000:00 annually
- Staff leadership of a team of 35
- Improved Administrative Processes (La Vee Hotels and Restaurant)
- Put in policies to achieve seamless in-house administrative processes
- Achieved reduction in service delivery time
- Increased sales by 30% (La Brioche)
- Designed and executed a lead nurturing campaign to support the sales team
- Created pitch for a management deal (Eko Shortlets)
- Secured a 3-year contract to manage 5 properties with a key client.
Certification
Chartered Institute of Public Resources Management and PoliticsAccra Ghana (December 2021) Nigerian Institute of Management Proficiency in Management Lagos Nigeria (November 2016) SCLIS Management Centre Professional Diploma in Supply Chain Management Lagos Nigeria (October 2016) Chicago Institute of Business Supply Chain Management Lagos Nigeria (July 2015)
References
REFERENCEReferences available upon request.
Timeline
Student Ambassador
University of Wolverhampton
11.2022 - 10.2023
Founder
Eko Shortlets
11.2020 - 12.2023
Business Developer
Lavee Hotels and Restaurant
07.2018 - 10.2020
Restaurant and Events Manager
La Brioche Restaurant
05.2016 - 06.2018
Procurement Officer
Nigerian Ports Authority
05.2015 - 04.2016
Travel Consultant
Cosmic Travels and Tours
06.2013 - 03.2015
Master of Arts - International Tourism and Hospitality Management
University Of Wolverhampton
Bachelor of Arts - Adult Education and Community Development
University of Lagos
No Degree - Real Estate
Entry Education
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