CHLOE NGUYEN
Melbourne,VIC
Summary
Energetic and professional all-rounder specializing in customer service. Skilled Barista known for high productivity and efficient task completion. Committed to higher level of professionalism and customer enjoyment. Works well under pressure and in fast-paced settings. Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver.
Overview
2
2
years of professional experience
Work History
Trainer
KFC Bourke Street
Melbourne, VIC
12.2023 - Current
- Developed and conducted training sessions for new Front of House staff on customer service, product knowledge and job responsibilities. Provided guidance to newly hired employees in resolving customer complaints in a professional and courteous manner.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Experienced in food safety and hygiene ( National Hand Hygiene Initiative Certificate)
- Informed customers of daily specials, menu items, and restaurant policies.
- Performed opening and closing duties
Barista and All-rounder
Adozen Adozen
Carlton Melbourne, VIC
02.2023 - 08.2023
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Placed orders with suppliers for delivery of products required for daily operations.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Barista and All-rounder
An Coffee
VIET NAM, DAK LAK
03.2022 - 12.2022
- Developed a working knowledge of different types of coffees and teas available in the shop.
- Ensured that beverages were prepared correctly using standardized recipes.
- Supported highest standards of conduct and service to support company reputation.
Education
Bachelor of Nursing -
Monash University
Barista, Coffee and Popular Drinks Certificate -
Damsan Vocational Education Centre
Skills
- Excellent customer service
- Program Management
- Professionalism
- Team-work
- Communication skills
- Interpersonal skills
- Independence
- Calm demeanor
- Fast-paced settings
- Specialty coffee and tea beverages
- Food safety and hygiene
- Product standards
- Organization
- Up-selling
- Detail-oriented
- Multi-tasking
- Payment processing
- Opening and closing coordination
Availability
Monday to Thursday: Afternoon and evening
Saturday: Morning
Timeline
Trainer
KFC Bourke Street
12.2023 - Current
Barista and All-rounder
Adozen Adozen
02.2023 - 08.2023
Barista and All-rounder
An Coffee
03.2022 - 12.2022
Bachelor of Nursing -
Monash University
Barista, Coffee and Popular Drinks Certificate -
Damsan Vocational Education Centre
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