Charlotte De Boer
Bridgeman Downs, Brisbane,QLD
Summary
Reliable, Fit and Healthy Support Worker enthusiastically pursuing the opportunity to add immediate value to a growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Proficient in life, financial and social skills, helping people integrate into the community and live more robust lives. Creative and empathetic with over 17 years of experience in the Aged, Disability and Mental Health Sectors.
Overview
17
17
years of professional experience
Work History
CSW
NZCL - New Zealand Community Living
10.2018 - 03.2024
- Supporting people with Disabilities to reach their goals and dreams, community based.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Able to identify hazardous situations, manage efficiently.
- Maintain positive, non judgemental practice.
- Maintain personal and professional boundaries, personable and engaging.
- Passionate proven record.
CSW
Lavender Blue Nursing and Home Care Agency
12.2015 - 05.2018
- Assisted clients in achieving greater independence, fostering sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided preventative care ensuring health and safety.
Residential Support Worker
Pathways
01.2012 - 06.2015
- Supporting people living with ongoing Major Mental Health conditions.
- Identifying early warning signs.
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Fostered positive living environment, promoting independence and encouraging socialisation amongst residents.
- Technical Skills - Client Notes/ Incident Reporting/ Crisis Intervention.
- Autonomous including graveyard shift.
- Able to handle challenging behaviors and solution focused.
- Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
RSW
Pathways
01.2007 - 03.2009
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing and grooming.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
- Maternity Leave ended this position, full time Mother.
RSW
Rescare Homes Trust
12.2006 - 08.2007
- This role was supporting people with variety of Disabilities.
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Fostered positive living environment, promoting independence and encouraging socialization among residents.
- Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
- Managed fast paced environment.
- Supervised 10 or more residents.
Call Centre Telephone Administrator
Goodman Fielder Ltd
06.2004 - 01.2006
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Office Administration Assistant
Safety Tanks Ltd
02.2003 - 06.2004
- Customer enquiries
- Handled office administration tasks and logistics.
- Performed general office administration and management functions.
- Completed data input support for various office administration systems.
- Supported Health & Safety.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed.
- Part time Position
Call Centre Telephone Administrator
Manukau City Council
01.2001 - 10.2002
- During my time studying my Diploma in Social and Community Work.
- Some queries may include Noise Control, Recycling, Parks and Rates.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Part-time Role
Education
Diploma in Social and Community Work - Social Work
Manukau Institute of Technology
South Auckland11.2002
Health, Disability, and Aged Support (Core Competencies), Level 3 - Health Care
NZQA
Palmerston North, New Zealand01.2016
Bachelor of Social Work -
Auckland College of Education
Epsom, Auckland, New Zealand01.2003
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Problem Resolution
- Decision-Making
- Organization and Time Management
- Verbal Communication
- Customer Service
Personal Information
- Child Name: Daniel 15
- Child Name: James 10
- Marital Status: Married
References
- Jenna Tanenui, Facilitator, NZCL - New Zealand Community Living, Jenna.Tanenui@nzcl.nz, +64 22 040 6965
- Melissa Wilson, Managing Director, Lavender Blue, 06 3502188, Mlousachi@lavenderblue.co.nz
Dog Walking, Reading, Horses
Exercising with our two dogs, exploring Queensland.
Being in touch with Nature.
I enjoy reading Fiction Novels and Autobiography's.
Cooking new recipes.
Maintaining my home.
Social Member at the local Pony Club, attending events.
Activities with my Husband and Children.
Timeline
CSW
NZCL - New Zealand Community Living
10.2018 - 03.2024
CSW
Lavender Blue Nursing and Home Care Agency
12.2015 - 05.2018
Residential Support Worker
Pathways
01.2012 - 06.2015
RSW
Pathways
01.2007 - 03.2009
RSW
Rescare Homes Trust
12.2006 - 08.2007
Call Centre Telephone Administrator
Goodman Fielder Ltd
06.2004 - 01.2006
Office Administration Assistant
Safety Tanks Ltd
02.2003 - 06.2004
Call Centre Telephone Administrator
Manukau City Council
01.2001 - 10.2002
Diploma in Social and Community Work - Social Work
Manukau Institute of Technology
Health, Disability, and Aged Support (Core Competencies), Level 3 - Health Care
NZQA
Bachelor of Social Work -
Auckland College of Education
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