Shristi K C
Sydney
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Pindi supermarket
Auburn
01.2023 - Current
- Complied with all health and safety regulations while performing job duties.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted customers with locating merchandise within the store.
- Resolved customer complaints in a professional manner.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Greeted customers and responded to informational requests.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Disability Support Worker
Eureka home care
Clovelly West
05.2021 - 12.2022
- Helped disabled persons access community resources such as housing options or job training programs.
- Managed challenging behaviors through positive reinforcement techniques.
- Maintained records of services provided, client progress, and goals achieved.
- Encouraged independence by teaching skills needed for everyday life.
- Assisted in developing self-care skills such as personal hygiene practices.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Provided emotional support to individuals with physical or mental disabilities.
- Improved resident and staff engagement through group activities.
Customer Service Representative
Lawerence dry cleaner
Lane Cove
09.2019 - 02.2021
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
Education
Diploma - Management Science
Harbour Institute of Australia
Sydney07-2022
High School Diploma -
Westpoint Higher Seconary Boarding School
Nepal 11-2017
Schooling - Computer Science
Lokdeep Secondary Boarding School
Nepal06-2015
Skills
- Point of sale systems
- Cash handling
- Inventory management
- Customer service
- Communication skills
- Problem solving
- Positive and professional
- Customer complaint resolution
- Customer focus
- Organizational skills
- Adaptable and flexible
- Item scanning
- Cleaning and sanitizing
- Multitasking
- Time management abilities
- ID verification
Timeline
Customer Service Cashier
Pindi supermarket
01.2023 - Current
Disability Support Worker
Eureka home care
05.2021 - 12.2022
Customer Service Representative
Lawerence dry cleaner
09.2019 - 02.2021
Diploma - Management Science
Harbour Institute of Australia
High School Diploma -
Westpoint Higher Seconary Boarding School
Schooling - Computer Science
Lokdeep Secondary Boarding School