Your Name
Melbourne,Victoria
Summary
I am a very determined and positive employee who possesses excellent interpersonal skills. I enjoy the challenges that have come with working with people with extreme barriers and have had the opportunity to utilise my skills and knowledge to help motivate and encourage individuals to enter back into the workforce as an employment consultant for DES. I am able to employ to instill confidence and motivation in others keeping clients engaged and empowered the most fun customers service. I am a true believer that keeping clients engaged and empowered is the most the fundamental key for success.
Experience in sales, call centres, scheduling achieving KPI'S.
Overview
7
7
years of professional experience
Work History
Recruitment & Retention Co~Ordinator
Home Instead Melbourne Inner South & Bayside
08.2021 - Current
- Operated and maintained applicant tracking and candidate management systems.
- Verified applicant references and employment details.
- Prescreeningof applicant
- Coordinated incoming job requisitions and applications.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Support of CareGivers
- Organising events for CareGivers
- Handling Workcover Claims
- Organising WHS meetings
- Networking job agencies, clubs, etc to recruit CareGivers
EMPLOYMENT CONSULTANT
WISE Employment
02.2019 - Current
- Effective management of a caseload of clients by providing support, guidance & direction
- Negotiate & monitor individual employment pathways to maximise employment outcomes
- Ensure compliance with Department of Human Services & company guidelines
- Assist clients obtain sustainable work by placing them into activities such as education, training, work experience activities and non- vocational assistance
- Source vacancies through cold- calling & negotiate employment opportunities for clients also utlising reverse marketing strategies
- Establish & maintain business relationships with key stakeholders (e.g
- Employers)
- Advocate on behalf of clients to employers, service providers & government agencies as required
- H J
- Liaise with local, internal & external stakeholders
- Engage, prepare & address client’s barriers to employment by negotiating training & development to meet the skills and labour needs of employers
- Monitor client’s attendance at appointments and third party activities
- Reviewing clients progress towards overcoming identified vocational & non-vocational barriers
- Ensure all client records are recorded in both internal and government information systems
- Participate in regular individual, site, company-wide conferences, workshops & professional development
- Ensure monthly KPIS have been met & identify areas of improvement (at the individual, team & site level)
EMPLOYMENT CONSULTANT
APM Employment Services
01.2018 - 02.2019
- In addition to the aforementioned duties, this position also consisted post-placement and ongoing support).
OPERATIONS SUPPORT
Australian Essential Service
03.2016 - 12.2016
Education
Diploma - Office Skills and Systems
Hawkes Bay Community College
Hawke’s Bay, New ZealandCertificate in Typing and Shorthand - undefined
Skills
- Communication (written & oral)
- Time management
- Interpersonal skills
- Reliable & Dependable
- Responsible
- Calm natured
- Organised
- Proficient in Microsoft office and
- Government sites
- Recruitment and Retention
- Recruitment and Retention Strategies
- Personnel Recruitment and Retention
- Interview Preparation
- Organizational Standards
- Job Search Coaching
- Obtaining Referrals
- Local Business Relationships
- Database Maintenance
- Developing Leads
- Employment Matching
- Reviewing Cases
- Database Record Keeping
- Employee Discipline
- Recruitment Management
- Administrative Support
Accomplishments
- Meeting KPI'S every month
- Employment Consultant of the Quarter for all of Victoria whilst at APM
- Ongoing recognition and by clients and superiors through verbal and written communication
Additional Information
- Assist clients overcome psychological/physical barriers to sustaining employment Implement strategies to mitigate disengagement Track placements & collect & lodge claims in a timely fashion Ensure contact requirements have been met for post-placement and ongoing support clients Provide social & emotional support in non-vocational areas. Identify intervention solutions to assist in clients sustaining employment, such as job-redesign or workplace modifications. Support the employers through regular contact & providing insight into the impacts of disabilities and/or mental health conditions Manage high volume of calls pertaining to various adhoc reactive maintenance Portfolio & account management including follow-up calls, invoicing & liaising with facility managers Establish & maintain professional relationships with external & internal stakeholders (i.e. contractors, staff members & facility managers) Coordinate & organize onsite visits from various stakeholders Navigate & update information on internal systems (e.g. BOSS Support Central Improve customer satisfaction through conflict resolutions Continuously stay up to date with various process changes of a diverse range of client groups
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Recruitment & Retention Co~Ordinator
Home Instead Melbourne Inner South & Bayside
08.2021 - Current
EMPLOYMENT CONSULTANT
WISE Employment
02.2019 - Current
EMPLOYMENT CONSULTANT
APM Employment Services
01.2018 - 02.2019
OPERATIONS SUPPORT
Australian Essential Service
03.2016 - 12.2016
Diploma - Office Skills and Systems
Hawkes Bay Community College
Certificate in Typing and Shorthand - undefined
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