Yvonne Monsvik
Officer,VIC
Summary
Coming from a background rooted in customer service and hospitality leadership, I'm thrilled to embark on a fresh journey in the support sector. My goal? To spread positivity and to make a meaningful impact by connecting with and assisting others in this journey called life.
Overview
2025
2025
years of professional experience
Work History
Student Work Placement
InterCare
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Independent Support Worker
Sole Trader Working W/ NDIS Clients in Their Homes
02.2024 - Current
- Working with a variety of clients with differing needs - from personal care, social support, transport, community access, meal prep, manual transfers, PEG feeding, tracheostomy care, stoma care, wound care.
- Assist clients manage and reach individual goals, supporting independent progression and skill building.
- Developed strong rapport with clients by consistently demonstrating patience, respect, kindness, understanding, and genuine concern for their wellbeing.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across the care team.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
Support Worker
Australian Care Agency
04.2024 - Current
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
Hospitality Team Leader
Gumbuya World
- Managing over 150 staff serving 8000 guests across 4 venues and additional pop-up venues.
- An ability to work cohesively with multitude of different ages, cultures, work experiences and personalities, helping to create and maintain a positive and supportive work environment.
- Coordinating between departments across specialised events including weddings, birthday parties, private/corporate functions, to provide the best guest experiences possible.
- Helping resolve long standing issues with harassment and bullying, mediating with management, staff, union and HR to help alleviate issues without disruption.
- Implementing a mentor program to help upskill team members; encouraging diversification; making rostering more efficient while fostering a sense of growth and achievement previously lacking.
- Identifying team member strengths and weaknesses, helping to build confidence and delegating relevant tasks to help with skill improvement resulting in less burn out and significantly reducing staff turnover.
Chef, Manager
Yes Sushi Yes Juice
- Promoted from FOH cashier to chef and manager after 2 years due to hard work and customer feedback.
- Collaborating with architects, builders, council, and various other professionals to facilitate the opening of a second branch.
- Successfully created and implemented staff induction, training and onboarding process. Helping to create a positive and efficient team.
- Ability to delegate appropriate tasks and manage time and resources.
- Successfully serving over 2000 customers a day with extremely limited space and staffing while maintaining quality as well as staff and customer satisfaction.
- Liaised with product sales teams to create new product solutions resulting in new menu items that were profitable.
- Managed P&L, Payroll, and Taxation needs.
Volunteer
The Bluey And Alice Bunny Refuge
- IT support - Updating case files and spreadsheets.
- Provided administrative support to organize events and fundraisers including making posters, educational materials, and fundraising materials.
- Cleaning and maintenance of enclosures, foraging for plants, general cleaning, gardening and essential maintenance tasks.
- Help feeding, grooming, and dispensing of medicine and providing support during vet visits.
- Helping induct new volunteers.
Education
Certificate III - Individual Support
InterCare
10.2024
Bachelors of Applied Science - Psychology
RMIT
High School Diploma -
Glen Waverley Secondary College
Cert IV - Project Management
Australian Institute of Management
06.2025
Skills
- Fluent in English and Mandarin with some Cantonese fluency
- Superior organizational skills
- Friendly, respectful, approachable with positive outlook
- Continuous Self Improvement
- Culturally Sensitive, Empathic, Patient and Reliable
- First Aid and CPR Qualified
- Infection Prevention and Control
- Relationship Management Skills
- Food Handling and Cookery Skills
- Professional Cleaning Expertise
- IT savvy
- A drive to help others
- Full Drivers License and insured Minivan
References
Moon - PCW @ Casey Aged Care - 0420 332 372
Beth - Nurse @ Casey Aged Care - 0459 057 287
Current Availability
Wednesday - 6am to 3pm
Thursday - 6am to 12pm
Friday - 6am to 12pm
Timeline
Student Work Placement
InterCare
09.2024 - Current
Support Worker
Australian Care Agency
04.2024 - Current
Independent Support Worker
Sole Trader Working W/ NDIS Clients in Their Homes
02.2024 - Current
High School Diploma -
Glen Waverley Secondary College
Hospitality Team Leader
Gumbuya World
Chef, Manager
Yes Sushi Yes Juice
Volunteer
The Bluey And Alice Bunny Refuge
Certificate III - Individual Support
InterCare
Bachelors of Applied Science - Psychology
RMIT
Cert IV - Project Management
Australian Institute of Management
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