Elleni Matsoukas
Sunshine North,Australia
Summary
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
9
9
years of professional experience
Work History
Retail Merchandiser
Retail dynamics
Wonthaggi, Vic
11.2018 - 11.2019
- Conducted regular audits of store inventories and restocked shelves as needed.
- Assisted customers in selecting appropriate merchandise for their needs.
- Performed data entry tasks related to the tracking of inventory levels.
- Inspected stores regularly for proper stocking and display of products.
- Organized product displays in accordance with corporate guidelines.
- Conducted regular store visits to ensure compliance with merchandising standards.
- Placed prices and descriptive signage to enhance displays and promote items.
- Displayed products to drive sales, using knowledge of consumer and market trends.
- Used company provided mobile technology to perform basic job functions.
- Provided exceptional customer service by advising customers on product features and benefits.
- Created visual presentations that effectively promoted products.
- Managed customer relationships to ensure satisfaction and loyalty.
- Monitored customer feedback regarding product availability, quality, and pricing.
- Ensured compliance with company policies and procedures regarding safety regulations.
Shop Assistant
Inverloch Fish and Chips
Inverloch, AUSTRALIA
05.2013 - 04.2015
- Prepare and cook food items according to recipes and standards.
- Serve food and drinks to customers in a timely and courteous manner
- Take orders and process payments using the point of sale system
- Maintain cleanliness and hygiene of the kitchen, dining area, and equipment
- Stock and replenish inventory and supplies as needed
- Follow food safety and sanitation guidelines and procedures
- Resolve customer complaints and issues in a professional way
- Communicate and cooperate with other staff members and managers.
- Processed returns, exchanges, refunds, layaways, special orders and warranties according to company policy.
- Assisted in training new employees on standard operating procedures within the store environment.
- Monitored stock levels and alerted management when supplies are running low or need replenishing.
- Operated the cash register to process customer purchases accurately and efficiently.
Housekeeping Attendant
Silverwaters Resort
San Remo, AUSTRALIA
03.2012 - 03.2013
- Provided information about hotel services upon request from guests.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Changed bed linens and towels, tidied up rooms.
- Responded to requests from guests regarding housekeeping needs.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Ensured that all health standards were met during cleaning operations.
- Organized closets with hangers for guests' clothing items.
- Observed proper use of chemicals when cleaning various surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Followed safety procedures when handling hazardous materials.
- Reported any maintenance issues or damage to supervisors immediately.
Customer Service Operator
Apple Marketing Group
Melbourne, AUSTRALIA
01.2011 - 03.2012
- Educated customers about features, benefits, advantages, pricing plans. of the services provided by the organization.
- Ensured compliance with industry regulations and standards pertaining to telemarketing activities.
- Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
- Identified opportunities for improvement in processes related to outbound calls.
- Conducted research of prospective clients in order to identify decision makers and contact them directly.
- Maintained records of customer interactions, account status, changes or updates, and produced activity reports.
- Utilized sales techniques to persuade customers to purchase product or service packages.
- Established rapport with prospects quickly via telephone conversations and built trust-based relationships with them within a short period of time.
- Adhered strictly to departmental policies and procedures while working on projects independently or collaboratively.
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
- Participated actively in brainstorming sessions aimed at generating innovative ideas for improving cold call process effectiveness and efficiency.
- Performed data entry tasks into company database while communicating with customers over the phone.
- Called prepared lists of leads and read short scripts to promote products and services.
- Engaged potential customers using mix of prepared statements and sales expertise.
- Generated leads with successful prospect cold calling and skilled use of persuasive communication skills.
Education
Diploma of Community Services -
Estrada College
01.2016
Year 10 -
Mary Mackillop
01.2010
Skills
- Communication Skills
- Interpersonal Skills
- Problem Solving
- Patience
- Listening Skills
- Adaptability
- Professionalism
- Attention to Detail
- Business processes and procedures
Country
AUSTRALIA
Street
41 Somerset Drive
Birthdate
01/22/1994
References
References available upon request.
Timeline
Retail Merchandiser
Retail dynamics
11.2018 - 11.2019
Shop Assistant
Inverloch Fish and Chips
05.2013 - 04.2015
Housekeeping Attendant
Silverwaters Resort
03.2012 - 03.2013
Customer Service Operator
Apple Marketing Group
01.2011 - 03.2012
Diploma of Community Services -
Estrada College
Year 10 -
Mary Mackillop
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