Summary
Overview
Work History
Education
Skills
Timeline
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Shen Chang

Wollongong,NSW

Summary

Dedicated professional with a strong understanding of operational dynamics, emphasizing a clear distinction between rewards and punishments. Known for upholding high standards while fostering amicable relationships with colleagues. Excellent communication skills enable effective engagement with customers, enhancing overall service delivery.

Overview

1
1
year of professional experience

Work History

Assistant Manager

Surpass & Harmony Immigration Co.
Chengdu, Sichuan
05.2023 - 02.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.

Marketing Associate

Moyun Media Ltd.
Chengdu, Sichuan
11.2022 - 04.2023
  • Developed and implemented marketing campaigns to increase product awareness.
  • Analyzed customer insights data to optimize customer engagement strategies.
  • Managed relationships with external vendors for advertising and promotional services.
  • Develop and improve the supply chain to ensure that multiple teams work in coordination.

Education

Bachelor of Arts - Mathematics

University of Nebraska Lincoln
Lincoln, NE, USA
12-2021

Master of Science - Computer Science

University of Wollongong
Wollongong, NSW

Skills

  • Customer service and satisfaction
  • Problem-solving
  • Employee engagement
  • Strong sense of time
  • Courage to communicate and learn
  • Courageous problem solving

Timeline

Assistant Manager

Surpass & Harmony Immigration Co.
05.2023 - 02.2024

Marketing Associate

Moyun Media Ltd.
11.2022 - 04.2023

Bachelor of Arts - Mathematics

University of Nebraska Lincoln

Master of Science - Computer Science

University of Wollongong

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Shen Chang