James Langford

• Created digital assets (Sprites) for a Unity based computer game.
• Assisted in building out E-Waste themed game in unity
• Disassembled electronics down to their core components.
• Rebuilt PC systems
• Test and grade Battery's
• E- waste management

My primary role here, was to find ways to promote ACS strides for breast cancer and develop fund raising tools Inside the virtual world of Second Life where we held a "Sci-Fi Expo".

• Managing a Team of 3d modelers, designers & Marketers to deliver the event.
• Finding content creators to Sponsor the cost of the event
• Sending out Invitations to bloggers to document the event and the products on sale there.

As a Creative designer I was also able to best apply my artistic design and storytelling skills to create a mini quest game. (Raising 12% of our total revenue)

• Using an in engine scripting language (LSL)
• Created assets for an online virtual experience (Using existing 3d models or having my team make them as required)
• Some Blender 3d asset creation experience
• Full development of a short game story arc (interactive 2 hour game play loop) linear narrative
• Created sprites and advertising art.
• Artistic elements (visual HUD with progress tracking), playable Bespoke background lore and universe creation

• Disassembled electronics down to their core components.
• Rebuilt laptops and desktops from the ground up
• Installed software & drivers to refurbished machines
• Identified reusable hardware.

• Ordered stock
• Maintained MYOB records
• On site servicing
• Technical analysis of customer requirements
• Repairing computer hardware
• Stripping down computers to component level
• Removing viruses
• Reinstalling various operating systems.
• partitioning drives
• determining compatible driver to OS issues
• hardware compatibility checks
• I can effectively setup troubleshoot and run a network.

• Disassembled electronics down to their core components.
• Rebuilt Radios and retrograde hardware back to working order
• built and serviced computer systems
• built testing kit for audio visual systems
• Assisted in waste management

• Supervised staff in day to day operations
• Created reliable and efficient rule-set in Microsoft outlook saving hours of filing by automating the process.
• Installed Multi-head computer systems throughout the branch
• Organizing/managing/coordinating Complaints and Work orders
• Dispatched tradesmen on assignments, coordinating trips to ensure their workload was in the one area, Maximizing their time and the company's profit .
• Negotiating/arbitrating with customers and clients
• Teaching/instructing new staff members in the use of systems
• Accomplished a high level of inbound and outbound calls each day
• collaboration among multiple people from different departments or organizations
• Talking with various team members and attending meetings.
• Critical time management skills
• Ensuring that people and resources devoted to completing a goal were used appropriately
• Major Accomplishments
• Employee of the month in my first year
• Awarded higher duties after 12 months

• Successful at meeting and exceeding targets, both in accuracy and volume
• Maintained confidentiality agreements and privacy act
• Entered high volume of statistical data
• Handled continuous high volume of outbound calls
• Performed duties relating to the gathering of market and statistical data
• Maintained records/database

• Providing appropriate information to customers in regard to the company and its services.
• Handling customer complaints & finding an economical solution to the problem.
• Assisting other staff with technical questions on business operations. Provide guidance to customers in choosing a service or a product.
• Minor hardware repairs
• Instillation of electronics.

• Experienced in technical call center operations providing service by communicating effectively with technical and non-technical staff on day to day basis.
• Provide desktop support for a nationwide customer base via phone.
• High level of conflict resolution
• Retained an average handling time, achieving bonuses each month.
• Resolved problems with PC systems, peripherals, desktop operating systems and common desktop applications;
• Utilized Microsoft access to assist maintain user profiles
• Handling large volume inbound calls
• Providing on the spot comprehensive technical instruction
• Directing customers through their computer systems “blind”
• Major Accomplishment
• Moved to level 2 help desk
• Assisted in administration of in house network
• Due to moving state with my family i regrettably had to exit this job, I was being considered for a promotion to the senior technician.