Simon Clarke
Operations Manager
Melton South,VIC
Summary
Dynamic Operations Manager with a proven track record at Toll Global Logistics, excelling in process improvement and team leadership. Adept at enhancing operational efficiency and fostering strong client relationships. Skilled in inventory control and performance metrics, I thrive in high-pressure environments, driving teams to exceed goals and elevate customer satisfaction.
Overview
31
31
years of professional experience
Work History
Operations Manager
Toll Global Logistics
Truganina, VIC
09.2013 - Current
- Oversaw daily operations to ensure efficient workflow and compliance with standards.
- Coordinated staff scheduling and resource allocation to maximize productivity.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Managed vendor relationships to maintain supply chain effectiveness and quality control.
- Trained new employees on policies, procedures, and safety protocols for operational success.
- Developed operational strategies to streamline performance across all departments.
- Facilitated cross-departmental communication to align goals and enhance teamwork.
- Conducted regular audits of operations to ensure adherence to company policies and regulations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with team leaders on quality audits.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Planned delivery routing, team workflows, and promotional initiatives.
- Presented performance and productivity reports to supervisors.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Developed key performance indicators to measure effectiveness of operational processes.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
Storeman / Forklift driver
IPA Solutions, Cornerstone Human Resources and Staff Australia
Melbourne, VIC
03.2011 - 08.2013
- Casual labouring and forklift driving.
- Worked collaboratively with other departments to ensure smooth workflow throughout the organization.
- Maintained inventory records using computerized systems.
- Received and inspected incoming goods, ensuring accuracy of shipments.
- Organized storage area to ensure efficient stock management.
- Coordinated receipt of stock deliveries, inspected incoming equipment to spot damaged or incomplete shipments and promptly and definitively resolved issues identified.
- Identified opportunities for improvement in processes related to warehousing operations.
- Performed daily cycle counts on products in the warehouse.
Storeman / Stock Controller
Salad Fresh Nth Laverton
Nth Laverton, Vic
08.2010 - 02.2011
- Organizing receivables and picking of dry goods for daily production.
- Maintaining storage and housekeeping of all dry goods.
- Daily correspondence written and verbally with distribution warehouse to maintain stock levels.
Storeman / Forklift driver
IPA Solutions and Cornerstone Human Resources
06.2009 - 08.2010
- Casual labouring and forklift driving.
Store Manager
A.B. Oxford Cold Stores
Nth Laverton, Vic
02.2003 - 05.2009
- Daily operational control of up to 40 staff members.
- Organizing receivables, picking and dispatching of up to 4,000 pallets daily.
- Maintaining storage and housekeeping of up to 50,000 pallets.
- Operational use, training and supervision of Radio Frequency scanners and trackers and Warehouse Management Systems.
- Daily correspondence written and verbally with clients and transport companies.
Storeman / Courier driver
Recall Total Information Management
Port Melbourne, Vic
12.2001 - 02.2003
- Picking and delivery of computer storage files.
- Customer service via direct contact and phone contact.
Storeman / Forklift Driver
Westgate Cold Stores
Brooklyn, Vic
08.1999 - 10.2001
- Order picking for local and export markets.
- Reach driving.
- Manual handling.
Leading Hand / OH&S Officer
Pacific Brands Distribution Services
Altona Nth, Vic
01.1995 - 08.1999
- Operational supervision of various departmental teams.
- Organizing the delivery and processing of receivable loads.
- Organizing the daily picking and invoicing of freight.
- Organizing local and interstate transport and load co-ordination.
Education
Certificate III in Transport & Logistics - (Warehousing & Storage)
Aegis Aspire
Werribee01.2012
Certificate IV in Warehousing Operations -
Foresite Training Pty Ltd
Somerville, VIC01.2012
Certificate of Basic Level Health and Safety -
National Union of Workers
Nth Melbourne, Vic01.1998
Certificate of Occupational Studies - Engineering
Victorian University of Technology
Melton06.1993
Victorian Certificate of Education -
Footscray City Secondary College
Victoria01.1992
Work Safely in the Construction Industry -
Skills
- Interpersonal skills
- Approachability
- Cooperation
- Independence
- Open-mindedness
- Adaptability
- Energy
- Verbal communication
- Written communication
- Customer service
- Ability to work under pressure
- Thoroughness
- Efficiency
- General administration
- Data entry
- Forklift operation
- Scissor lift operation
- Trolley picker operation
- Process improvement
- Inventory control
- Performance metrics
- Resource allocation
- Customer relationship management
- Compliance assurance
- Team leadership
- Problem solving
- Staff training
- Employee engagement
- Performance evaluations
- Performance reporting
- Process improvement strategies
- Management
- Systems implementation
- Supply chain logistics
- Staff management
- Emergency response
- High-pressure environments
- Schedule management
- Operational efficiency
- Troubleshooting and problem solving
- Operations management
- Quality assurance and control
- Performance monitoring
- Staff development
- Client relationships
- Process flows
Hobbies and Interests
- I enjoy attending Rugby League games to watch Melbourne Storm.
- I spend the majority of my free time with my young family and friends socializing and relaxing.
References
- Paul Fleiszig, Operation and Marketing Director, A.B. Oxford Cold Stores, 9240 – 4000, paulf@aboxford.com.au
- Neso Vidakovic, Site Co-ordinator, A.B. Oxford Cold Stores, 9240 – 4000, 0401 674 846
- Michael Mangion, Warehouse Manager, Salad Fresh, 0400 799 932
Skills And Personal Attributes
- I interact well with others, I am approachable and very co-operative.
- I am independent, open minded and adaptable.
- I am an energetic worker with great verbal and written skills with customer service experience.
- I work extremely well under pressure and pride myself on being thorough and efficient with all tasks that I take on.
- Over five years experience in a general administration and data entry capacity.
- Licensed and 15 years experience on both LF & LO forklifts along with scissor lifts and trolley pickers.
Timeline
Operations Manager
Toll Global Logistics
09.2013 - Current
Storeman / Forklift driver
IPA Solutions, Cornerstone Human Resources and Staff Australia
03.2011 - 08.2013
Storeman / Stock Controller
Salad Fresh Nth Laverton
08.2010 - 02.2011
Storeman / Forklift driver
IPA Solutions and Cornerstone Human Resources
06.2009 - 08.2010
Store Manager
A.B. Oxford Cold Stores
02.2003 - 05.2009
Storeman / Courier driver
Recall Total Information Management
12.2001 - 02.2003
Storeman / Forklift Driver
Westgate Cold Stores
08.1999 - 10.2001
Leading Hand / OH&S Officer
Pacific Brands Distribution Services
01.1995 - 08.1999
Certificate III in Transport & Logistics - (Warehousing & Storage)
Aegis Aspire
Certificate IV in Warehousing Operations -
Foresite Training Pty Ltd
Certificate of Basic Level Health and Safety -
National Union of Workers
Certificate of Occupational Studies - Engineering
Victorian University of Technology
Victorian Certificate of Education -
Footscray City Secondary College