Dynamic Operations Manager with a proven track record at Toll Global Logistics, excelling in process improvement and team leadership. Adept at enhancing operational efficiency and fostering strong client relationships. Skilled in inventory control and performance metrics, I thrive in high-pressure environments, driving teams to exceed goals and elevate customer satisfaction.
Overview
31
31
years of professional experience
Work History
Operations Manager
Toll Global Logistics
Truganina, VIC
09.2013 - Current
Oversaw daily operations to ensure efficient workflow and compliance with standards.
Coordinated staff scheduling and resource allocation to maximize productivity.
Implemented process improvements to enhance operational efficiency and reduce waste.
Managed vendor relationships to maintain supply chain effectiveness and quality control.
Trained new employees on policies, procedures, and safety protocols for operational success.
Developed operational strategies to streamline performance across all departments.
Facilitated cross-departmental communication to align goals and enhance teamwork.
Conducted regular audits of operations to ensure adherence to company policies and regulations.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Managed scheduling, training and inventory control.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Built strong operational teams to meet process and production demands.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Developed and implemented operational procedures to ensure quality standards are met.
Analyzed data from daily reports to identify trends in production performance metrics.
Maintained accurate inventory records to track stock levels and minimize costs.
Responded to information requests from superiors, providing specific documentation.
Improved morale and management communication by creating employee recognition and rewards practices.
Collaborated with team leaders on quality audits.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Connected with clients and developed strategies to achieve sales and customer service goals.
Planned delivery routing, team workflows, and promotional initiatives.
Presented performance and productivity reports to supervisors.
Produced SOPs to document workplace procedures and optimize productivity through standardization.
Measured and reviewed performance via KPIs and metrics.
Developed key performance indicators to measure effectiveness of operational processes.
Coordinated cross-functional teams to ensure timely delivery of products and services.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Formed and sustained strategic relationships with clients.
Mitigated business risks by working closely with staff members and assessing performance.
Monitored progress by establishing plans, budgets and measuring results.
Storeman / Forklift driver
IPA Solutions, Cornerstone Human Resources and Staff Australia
Melbourne, VIC
03.2011 - 08.2013
Casual labouring and forklift driving.
Worked collaboratively with other departments to ensure smooth workflow throughout the organization.
Maintained inventory records using computerized systems.
Received and inspected incoming goods, ensuring accuracy of shipments.
Organized storage area to ensure efficient stock management.
Coordinated receipt of stock deliveries, inspected incoming equipment to spot damaged or incomplete shipments and promptly and definitively resolved issues identified.
Identified opportunities for improvement in processes related to warehousing operations.
Performed daily cycle counts on products in the warehouse.
Storeman / Stock Controller
Salad Fresh Nth Laverton
Nth Laverton, Vic
08.2010 - 02.2011
Organizing receivables and picking of dry goods for daily production.
Maintaining storage and housekeeping of all dry goods.
Daily correspondence written and verbally with distribution warehouse to maintain stock levels.
Storeman / Forklift driver
IPA Solutions and Cornerstone Human Resources
06.2009 - 08.2010
Casual labouring and forklift driving.
Store Manager
A.B. Oxford Cold Stores
Nth Laverton, Vic
02.2003 - 05.2009
Daily operational control of up to 40 staff members.
Organizing receivables, picking and dispatching of up to 4,000 pallets daily.
Maintaining storage and housekeeping of up to 50,000 pallets.
Operational use, training and supervision of Radio Frequency scanners and trackers and Warehouse Management Systems.
Daily correspondence written and verbally with clients and transport companies.
Storeman / Courier driver
Recall Total Information Management
Port Melbourne, Vic
12.2001 - 02.2003
Picking and delivery of computer storage files.
Customer service via direct contact and phone contact.
Storeman / Forklift Driver
Westgate Cold Stores
Brooklyn, Vic
08.1999 - 10.2001
Order picking for local and export markets.
Reach driving.
Manual handling.
Leading Hand / OH&S Officer
Pacific Brands Distribution Services
Altona Nth, Vic
01.1995 - 08.1999
Operational supervision of various departmental teams.
Organizing the delivery and processing of receivable loads.
Organizing the daily picking and invoicing of freight.
Organizing local and interstate transport and load co-ordination.
Education
Certificate III in Transport & Logistics - (Warehousing & Storage)
Aegis Aspire
Werribee
01.2012
Certificate IV in Warehousing Operations -
Foresite Training Pty Ltd
Somerville, VIC
01.2012
Certificate of Basic Level Health and Safety -
National Union of Workers
Nth Melbourne, Vic
01.1998
Certificate of Occupational Studies - Engineering
Victorian University of Technology
Melton
06.1993
Victorian Certificate of Education -
Footscray City Secondary College
Victoria
01.1992
Work Safely in the Construction Industry -
Skills
Interpersonal skills
Approachability
Cooperation
Independence
Open-mindedness
Adaptability
Energy
Verbal communication
Written communication
Customer service
Ability to work under pressure
Thoroughness
Efficiency
General administration
Data entry
Forklift operation
Scissor lift operation
Trolley picker operation
Process improvement
Inventory control
Performance metrics
Resource allocation
Customer relationship management
Compliance assurance
Team leadership
Problem solving
Staff training
Employee engagement
Performance evaluations
Performance reporting
Process improvement strategies
Management
Systems implementation
Supply chain logistics
Staff management
Emergency response
High-pressure environments
Schedule management
Operational efficiency
Troubleshooting and problem solving
Operations management
Quality assurance and control
Performance monitoring
Staff development
Client relationships
Process flows
Hobbies and Interests
I enjoy attending Rugby League games to watch Melbourne Storm.
I spend the majority of my free time with my young family and friends socializing and relaxing.
References
Paul Fleiszig, Operation and Marketing Director, A.B. Oxford Cold Stores, 9240 – 4000, paulf@aboxford.com.au