Marsha Moore
Bundaberg,QLD
Summary
Diligent and reliable Medical Receptionist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Medical Receptionist
West Bundaberg Medical Centre
03.2016 - Current
- Greeted patients and managed check-in processes to ensure smooth operations.
- Scheduled appointments using electronic health record systems for efficient patient management.
- Answered phone calls and addressed patient inquiries with professionalism and empathy.
- Collected patient information and maintained accurate records in compliance with privacy regulations.
- Assisted in coordinating referrals and follow-up appointments to enhance patient care continuity.
- Supported administrative tasks such as filing, data entry, and maintaining office supplies inventory.
- Collaborated with medical staff to facilitate communication between patients and healthcare providers.
- Learned office protocols and procedures to contribute to a positive clinic environment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to Privacy Act 1998 regulations and medical office policies.
- Maintained strict confidentiality of patient information, adhering to Privacy Act 1998 regulations and medical office policies.
- Maintained strict confidentiality of patient information, adhering to Privacy Act 1998 regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved accuracy of patient data with meticulous record-keeping.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Implemented reminder system, manage urgent/non urgent recalls
Medical Receptionist
Takalvan Medical Centre
08.1995 - 02.2016
- Greeted patients and managed check-in processes to ensure smooth operations.
- Scheduled appointments using electronic health record systems for efficient patient management.
- Integrated from paper based medical practice to computerised operating systems, this included scanning complete copies of patient paper records to computer, teaching and fixing computer issues with phone IT support
- Answered phone calls and addressed patient inquiries with professionalism and empathy.
- Collected patient information and maintained accurate records in compliance with privacy regulations.
- Assisted in coordinating referrals and follow-up appointments to enhance patient care continuity.
- Supported administrative tasks such as filing, data entry, and maintaining office supplies inventory.
- Collaborated with medical staff to facilitate communication between patients and healthcare providers.
- Learned and implemented office protocols and procedures to contribute to a positive clinic environment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to Privacy Act 1998 regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted Practice Manager (2IC) in daily running of Practice - completing and lodging applications for new Drs, Medicare provider numbers
Education
High School Diploma -
11-1994
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling, management
- Records management
- Electronic medical records
- Letter preparation
- Medical terminology
- Privacy Act 1998 compliant
- Typing and filing
- Problem-solving
- Cash handling
- Time management
- Critical thinking
- Relationship building
- CPR certified
- Reminder calls
- Payment collection
- Referral verification
- Workflow optimization
- Mail management
- Proficient in Best Practice and Microsoft Office
Certification
- Certificate IV Medical Adminstration - 2013
Cert IV Medical Administration
I completed my Cert IV in medical adminstration in 2013. The course was an online course and received a certificate of completion passing all components
Timeline
Medical Receptionist - West Bundaberg Medical Centre
03.2016 - Current
Medical Receptionist - Takalvan Medical Centre
08.1995 - 02.2016
Glenmore State High School - High School Diploma,