Summary
Overview
Work History
Education
Skills
Certification
Cert IV Medical Administration
Timeline

Marsha Moore

Bundaberg,QLD

Summary

Diligent and reliable Medical Receptionist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Medical Receptionist

West Bundaberg Medical Centre
03.2016 - Current
  • Greeted patients and managed check-in processes to ensure smooth operations.
  • Scheduled appointments using electronic health record systems for efficient patient management.
  • Answered phone calls and addressed patient inquiries with professionalism and empathy.
  • Collected patient information and maintained accurate records in compliance with privacy regulations.
  • Assisted in coordinating referrals and follow-up appointments to enhance patient care continuity.
  • Supported administrative tasks such as filing, data entry, and maintaining office supplies inventory.
  • Collaborated with medical staff to facilitate communication between patients and healthcare providers.
  • Learned office protocols and procedures to contribute to a positive clinic environment.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to Privacy Act 1998 regulations and medical office policies.
  • Maintained strict confidentiality of patient information, adhering to Privacy Act 1998 regulations and medical office policies.
  • Maintained strict confidentiality of patient information, adhering to Privacy Act 1998 regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Improved accuracy of patient data with meticulous record-keeping.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Received and routed laboratory results to correct clinical staff members.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Implemented reminder system, manage urgent/non urgent recalls

Medical Receptionist

Takalvan Medical Centre
08.1995 - 02.2016
  • Greeted patients and managed check-in processes to ensure smooth operations.
  • Scheduled appointments using electronic health record systems for efficient patient management.
  • Integrated from paper based medical practice to computerised operating systems, this included scanning complete copies of patient paper records to computer, teaching and fixing computer issues with phone IT support
  • Answered phone calls and addressed patient inquiries with professionalism and empathy.
  • Collected patient information and maintained accurate records in compliance with privacy regulations.
  • Assisted in coordinating referrals and follow-up appointments to enhance patient care continuity.
  • Supported administrative tasks such as filing, data entry, and maintaining office supplies inventory.
  • Collaborated with medical staff to facilitate communication between patients and healthcare providers.
  • Learned and implemented office protocols and procedures to contribute to a positive clinic environment.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to Privacy Act 1998 regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Assisted with medical coding and billing tasks.
  • Received and routed laboratory results to correct clinical staff members.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Assisted Practice Manager (2IC) in daily running of Practice - completing and lodging applications for new Drs, Medicare provider numbers


Education

High School Diploma -

Glenmore State High School, Rockhampton, QLD
11-1994

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling, management
  • Records management
  • Electronic medical records
  • Letter preparation
  • Medical terminology
  • Privacy Act 1998 compliant
  • Typing and filing
  • Problem-solving
  • Cash handling
  • Time management
  • Critical thinking
  • Relationship building
  • CPR certified
  • Reminder calls
  • Payment collection
  • Referral verification
  • Workflow optimization
  • Mail management
  • Proficient in Best Practice and Microsoft Office

Certification

  • Certificate IV Medical Adminstration - 2013

Cert IV Medical Administration

I completed my Cert IV in medical adminstration in 2013.  The course was an online course and received a certificate of completion passing all components

Timeline

Medical Receptionist - West Bundaberg Medical Centre
03.2016 - Current
Medical Receptionist - Takalvan Medical Centre
08.1995 - 02.2016
Glenmore State High School - High School Diploma,

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Marsha Moore