Summary
Overview
Work History
Education
Skills
Timeline
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Hayley Sultana

Melbourne

Summary

Experienced payroll and client services professional with over 30 years of experience.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

2025
2025
years of professional experience

Work History

Payroll & Administration Manager

Sell Make & Pack Pty Ltd
01.2016 - 01.2025
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Payroll, process and maintain weekly and monthly payroll.
  • Process monthly contractor payments.
  • PAYG & Superannuation reconcilation
  • AP and AR invoicing
  • Debtor management
  • Various administrative tasks
  • Maintained business continuity through multi-tasking, flexibility, and initiative.
  • Implemented and maintained systems to improve efficiency and business continuity

Resource Coordinator

ADP Australia
2012 - 01.2016
  • Optimized resource allocation by assessing project requirements and assigning appropriate personnel.
  • Streamlined communication between departments for improved project efficiency and timely completion.
  • Implemented resource management software to centralize information and improve overall visibility into project progress.
  • Maintained detailed records of all allocated resources, facilitating accurate reporting and forecasting for future projects.
  • Conducted regular reviews of ongoing projects, identifying areas where additional resources were required or could be reallocated for greater efficiency.

Relationship Manager

ADP Australia
2005 - 2012
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Identified process improvement opportunities and worked cross-functionally to implement them.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

Team Leader

ADP Australia
2000 - 2005
  • Led a team of payroll consultants, overseeing workload distribution and client support.
  • Mentored staff and maintained team performance metrics.
  • Acted as an escalation point for complex client issues.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Payroll Processing Consultant

ADP Australia
1994 - 2000
  • Delivered high-quality payroll processing services to clients using ADP’s Payline platform.
  • Ensured compliance with regulatory standards and internal accuracy targets.
  • Responded to client queries promptly, resolving issues efficiently.

Education

Payroll Management Certificate

TAPS
Melbourne

Xero Certification Course

Xero

Project Management Fundamentals

Swinburne University
Melbourne, VIC

Skills

  • Payroll compliance management
  • Experienced in client relationship management
  • Client service optimization
  • Team leadership skills
  • Strong verbal communication
  • Responsive to new challenges
  • Empathetic communication
  • Effective time management

Timeline

Payroll & Administration Manager

Sell Make & Pack Pty Ltd
01.2016 - 01.2025

Resource Coordinator

ADP Australia
2012 - 01.2016

Relationship Manager

ADP Australia
2005 - 2012

Team Leader

ADP Australia
2000 - 2005

Payroll Processing Consultant

ADP Australia
1994 - 2000

Payroll Management Certificate

TAPS

Xero Certification Course

Xero

Project Management Fundamentals

Swinburne University

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Hayley Sultana