Grace Lynch

• Interacted directly with customers to deliver exceptional customer service and satisfaction.

• Demonstrated a strong focus on driving and achieving results, consistently meeting targets and overcoming challenges.

• Maintained clear and open communication with team members and customers, ensuring timely resolution of inquiries, enhancing customer satisfaction, and promoting a collaborative work environment.

• Conducted merchandising displays that's enhanced product visibility, increased customer engagement and drove sales through strategic placement and styling.

• Helped lead and motivate a sales team to achieve and exceed targets, providing coaching, training, and performance feedback to enhance productivity and foster a high performance sales culture.

• Engaged with customers to provide outstanding service, ensuring a high level of satisfaction.
• Maintained a results-driven approach, consistently achieving goals and overcoming obstacles to meet performance expectations.
• Fostered effective communication within the team and with customers.
• Created impactful merchandising displays that boosted product visibility, increased customer interaction, and drove sales through strategic placement and design.
• Played a key role in leading and motivating the sales team to achieve targets, offering coaching, training, and feedback to improve productivity and cultivate a high performance sales culture.
• Oversaw inventory management by tracking stock levels, conducting regular audits, and coordinating timely replenishment to maximise product turnover.

• Efficiently managed patient appointments handling inquiries, and supporting clinical staff in administrative an arising care tasks to ensure smooth daily operations.

• Handled sensitive client information with discretion to maintain confidentiality at all times while adhering to privacy regulations.

• Maintained professional phone and email etiquette, ensuing clear, courteous, and timely communication with patients and colleagues to foster positive relationships between the patient and clinic.

• Demonstrated exceptional customer service skills, ensuring customer satisfaction and retention.
• Trained new team members on company policies and procedures, contributing to the teams success and high performance.
• Performed supervising shifts which included opening and closing the store; monitoring sales transactions and ensuring sales procedures were followed properly by team members.
• Contributed to the success of marketing initiatives.

• Maintained and presented apparel to drive continuous sales.
• Helped train and develop new team members in products, selling techniques and company procedures.
• Worked closely with the store visual merchandiser to organise gondolas and shelves to maintain store appeal, engage customers and promote specific apparel.
• Strategically executed campaigns, leveraging creative concepts and effective communication to increase customer interest and drive sales.

Key achievements

• Placed 66th in in the company for sales in quarter one of the financial year.
• Rewarded with Indooroopilly‘s MVP of the year for 2021.
• Performed supervising shifts.

• Engaged with customers enthusiastically to drive sales and improve feedback from customers.
• processed eftpos and cash payments as a register operator, using Point of Sales systems, whilst understanding the importance of loyalty memberships.
• maintained up to date knowledge in products by participating in team training nights, online modules and road shows.

Key achievements

• Placed 1st in 2019 for highest swipe rate in the company.
• Placed 3rd in 2020 for highest swipe rate in the company.