Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Higgs

Springfield,Qld

Summary

Talented professional with expert sales, Customer Service and Organizational talents. Composed person known for having excellent drive.

Insightful with 10+ years of customer service/sales experience. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in all industries.

Motivated business professional bringing 5+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel.

Well-versed in training, educating, motivating and supporting staff members. Talented business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

17
17
years of professional experience

Work History

Account Support Representative

Attach2
06.2023 - Current
  • Enhanced account management efficiency with the implementation of new tracking systems and processes.
  • Ensured high-quality customer service through regular training sessions and performance evaluations.
  • Aligned closely with sales representatives to ensure seamless transitions when transitioning account ownership following successful deal closures.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Contributed to increased sales by identifying upsell opportunities during account reviews.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Assisted in onboarding new clients, guiding them through the setup process and providing comprehensive support throughout their journey.
  • Maintained strong client relationships, ensuring accurate billing and timely resolution of discrepancies.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Improved client satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Investigated and resolved accounting, service and delivery concerns.
  • Balanced up to 10 accounts simultaneously, maintaining regular contact and professional relationships with each.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Regional Support Manager

Safeguard Self Storage
04.2022 - 05.2023
  • Fostered positive and inclusive team culture for support staff.
  • Reported concerns and recommendations from clients and employees to senior management.
  • Consulted with customers to gather and define requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Produced thorough, accurate and timely reports of project activities.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Priced out products for customers and drew up sales paperwork.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Adhered to company initiatives and achieved established goals.

Business Owner

Let Them Eat Cake
09.2020 - Current
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented campaigns and promotions to help with developing goods and services.

Business Owner

Bitter Sweet Cupcakes
01.2015 - 08.2020
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Capitalized on social media platforms such as Facebook and Instagram to increase market awareness.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Maintained up-to-date administrative records to monitor operational conditions.

Head Volunteer

Good Bitches Baking
05.2015 - 11.2019
  • Organized, reviewed and filed paperwork for secure recordkeeping.
  • Trained junior staff on office procedures and regulatory requirements.
  • Monitored social media and online sources for industry trends.
  • Enhanced operations by completing wide variety of tasks.
  • Adhered to organization procedures and instructions to maintain safety.
  • Participated in meetings to discuss new growth opportunities.
  • Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
  • Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
  • Coordinated and managed events and projects for Good Bitches Baking.
  • Spoke with community organizations to boost outreach and highlight programs successes.
  • Provided immediate responses to questions from volunteers.
  • Worked with community organizations and government agencies to increase outreach and service utilization.
  • Kept program records and documentation current and compliant.

Sales Assistant

Smiths City
01.2007 - 12.2008
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Functioned as backup in areas of sales, support, and services.
  • Provided pricing information to customers regarding specific products.
  • Maintained records related to sales, returns and inventory availability.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Processed credit and debit card payments to complete purchasing experience.
  • Fielded customer questions to provide information about products, availability and pricing.
  • Processed cash, check and credit card payments.

Education

High School Diploma -

Christchurch Girls' High School
Christchurch

Skills

  • Marketing and advertising
  • Sales negotiation
  • Operations oversight
  • Documentation and reporting
  • Effective leader
  • Client account management
  • Relationship building
  • Scheduling
  • Customer assistance
  • Cash register operations
  • Product upselling
  • Product and Service Sales
  • Teamwork and Collaboration
  • Problem-Solving
  • Verbal and Written Communication
  • Staff Training
  • Complex Problem Solving
  • Performance Tracking
  • Process Improvement
  • Stock management
  • Relationship Building
  • Product Knowledge
  • Issue and Complaint Resolution
  • Client Relationship Building
  • Sales Support
  • Account Management
  • CRM Software

Timeline

Account Support Representative

Attach2
06.2023 - Current

Regional Support Manager

Safeguard Self Storage
04.2022 - 05.2023

Business Owner

Let Them Eat Cake
09.2020 - Current

Head Volunteer

Good Bitches Baking
05.2015 - 11.2019

Business Owner

Bitter Sweet Cupcakes
01.2015 - 08.2020

Sales Assistant

Smiths City
01.2007 - 12.2008

High School Diploma -

Christchurch Girls' High School

Similar Profiles

CREATE PROFILE
Samantha Higgs