Summary
Overview
Work History
Skills
Timeline
Generic

Jennifer Hodges

Anakie,VIC

Summary

Proven Administration Officer with a track record of enhancing office efficiency and customer service success at JB Scott Pty Ltd/Godings. Expert in office management and administrative support, leveraging MS Office and database administration skills. Streamlined operations, significantly improved resource allocation, and fostered positive work relationships, demonstrating exceptional organizational and interpersonal abilities.

Overview

21
21
years of professional experience

Work History

Administration Officer

JB Scott Pty Ltd/Godings
11.2003 - 07.2024
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.
  • Processed purchase orders, service contracts and financial reports.
  • Managed team petty cash, purchase orders and account transactions.
  • Managed daily payment processing and drafted related financial documents.
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Streamlined budget tracking processes using accounting software which led to improved resource allocation decisions.
  • Maintained personnel records and updated internal databases to support document management.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased customer service success rates by quickly resolving issues.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Developed and implemented strategies to streamline office operations.
  • Proofread and edited documents for accuracy and grammar.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Completed daily logs for management review.
  • Drafted common document templates to reduce time spent creating documents from scratch.

Skills

  • Administrative Support
  • Office Management
  • Customer Relations
  • Payroll
  • File Maintenance
  • Account Reconciliation
  • Document Control
  • Credit and collections

Timeline

Administration Officer

JB Scott Pty Ltd/Godings
11.2003 - 07.2024

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Jennifer Hodges