Summary
Overview
Work History
Education
Skills
References
Timeline
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Elisha Raine

Elisha Raine

Ringwood,VIC

Summary

Experienced individual providing high-quality administrative and customer service support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profits ability and drive business results. Reliable with a strong background in human relations, sales, and marketing and displaying excellent communication and interpersonal skills with a hands-on approach to achieving high-level results. A reliable employee who can prioritize and meet deadlines. The ability to work autonomously and equally enjoy the energy of a team environment. With an eye for detail, punctuality, and possessing strong problem-solving skills. Energetic, bright, motivated, and determined to meet all challenges.

Overview

13
13
years of professional experience

Work History

Casual Salesperson

Bed Bath N' Table
10.2023 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborating with team members to reach collective sales goals, fostering a supportive work environment.
  • Increasing average transaction value by upselling complementary products or services based on customer needs.
  • Utilizing CRM software to manage customer accounts and track performance metrics.
  • Developing and maintaining strong working relationships with professionals within assigned territory.
  • Present a professional image consistent with the company's brand values.

Counsellor

Correct Choices Counselling
01.2019 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Provided excellent service and attention to customers when face-to-face or through phone conversations and consultations
  • Engaged with customers through the use of effective interpersonal and people skills
  • Displayed strong telephone etiquette, effectively handling difficult calls and conversations
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.

Business Owner/Operator

The Hummingbird Connection
01.2016 - 01.2020
  • Design, facilitation, and delivery of term-based weekly wellbeing programs within schools and after school for both primary and secondary school students
  • One-on-one client sessions for children with additional needs; emotional, physical, or intellectual to support wellbeing and health
  • Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
  • Consult with customers to assess needs and propose optimal solutions.
  • Develop long-term growth plans by conducting market research and identifying emerging trends in the industry
  • Oversaw end-to-end business processes to maintain proficiency and profitability.

Business Development Manager

Make A Difference
01.2012 - 01.2016


  • Established new customer accounts using negotiation and sales closing abilities
  • Organized meetings between senior management and prospective customers
  • Collaborated with internal teams for successful execution of projects
  • Analysed customer feedback to identify areas for improvement in products and services offered
  • Volunteered time and resources to our NFP partners
  • Co-created a Food Pantry program, policies and procedures, to generate additional giving of food items to those in need.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.

Sales and Marketing Coordinator

The Promodonna
01.2011 - 01.2012
  • Sales and marketing in B2B space generating sales leads and meetings within service-based industries
  • High-level executive market within variety of industries - from HR consultancies to telco companies and corporate real estate
  • Staff management, report creation, CRM systems, and Excel spreadsheets were predominantly used.
  • Provide critical support during sales negotiations, positively impacting deal closure rates.
  • Implement marketing strategies to generate leads and increase sales revenue.
  • Collaborated with sales and marketing teams to coordinate promotional activities

Education

Diploma of Spiritual Counselling - Counselling

Sphinx Spiritual
Mornington, VIC
2020

Diploma of Secretarial Studies -

Stotts Business College
Melbourne, VIC

High School Diploma -

Ringwood Secondary College
Ringwood, VIC

Skills

  • Customer Engagement
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Problem-Solving
  • Relationship Development
  • CRM Platforms

References

References available upon request

Timeline

Casual Salesperson

Bed Bath N' Table
10.2023 - Current

Counsellor

Correct Choices Counselling
01.2019 - Current

Business Owner/Operator

The Hummingbird Connection
01.2016 - 01.2020

Business Development Manager

Make A Difference
01.2012 - 01.2016

Sales and Marketing Coordinator

The Promodonna
01.2011 - 01.2012

Diploma of Spiritual Counselling - Counselling

Sphinx Spiritual

Diploma of Secretarial Studies -

Stotts Business College

High School Diploma -

Ringwood Secondary College

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Elisha Raine