MILO JE
Melbourne,VIC
Summary
Accomplished Venue Manager and Head Barista with a proven track record at Ten Percent Coffee, known for exceptional coffee expertise and fostering strong customer relationships. Demonstrated leadership in enhancing service quality and team collaboration. Skilled in efficient operations and creating a welcoming atmosphere, ensuring customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Barista
St Ali Coffee Roasters
03.2024 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista
Dottori Rostery
10.2022 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Head Barista
Iwa Coffee
01.2021 - 08.2022
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
Venue Manager
Ten Percent Coffee
03.2020 - 01.2021
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
Education
Associate of Arts - Applied Music
Seokyung
KoreaSkills
- Friendly and outgoing
- Opening and closing duties
- Active listener
- Cleanliness
- Excellent memory
- Coffee expertise
- Speedy and efficient
Timeline
Barista
St Ali Coffee Roasters
03.2024 - 07.2024
Barista
Dottori Rostery
10.2022 - 11.2023
Head Barista
Iwa Coffee
01.2021 - 08.2022
Venue Manager
Ten Percent Coffee
03.2020 - 01.2021
Associate of Arts - Applied Music
Seokyung
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