Ramanathan Kumarappan
Point Cook,Australia
Summary
Accomplished technology executive with a demonstrated history of success as Head of Technology in Service Monitoring. Recognized for enhancing operational efficiency and minimizing downtime by implementing cutting-edge monitoring solutions. Proficient in leading teams, overseeing projects, and developing strategic initiatives. Seeking a dynamic opportunity to apply my skills and spearhead advancements in technology services.
Overview
17
17
years of professional experience
Work History
Head
NAB
MELBOURNE, AUSTRALIA
06.2021 - Current
- Led the implementation of real-time monitoring tools and processes to track system performance and maintain optimal service levels for a global technology
- Work Experience team
- Managed a team of IT professionals in creating and overseeing service monitoring dashboards, alert systems, and incident response protocols
- Integrated monitoring solutions with existing infrastructure, resulting in enhanced efficiency and decreased downtime
- Collaborated with cross-functional teams to identify and resolve technical issues, ensuring smooth service delivery across various platforms and locations
- Managed contracts for Splunk, Cribl, Uberagents and App-D
- Built alternative tools for low-cost data like open source OpenSearch and Grafana for logging and application monitoring capabilities
- Worked on tool consolidation strategies to have target state for the platform
- Provide service ownership for monitoring platforms
- Define roadmap for enterprise strategy for monitoring tools
- Responsible for maximizing the value of the platforms/solutions owned/developed by engineering squads
- Working with various stakeholders’ owners to meet data quality and compliance within the platform
- Provide guidance to all the engineering managers on adding value to existing processes and systems
- Participate in RFP/RFX process and vendor selection process for monitoring tools.
Senior Engineering manager
NAB
MELBOURNE, AUSTRALIA
01.2020 - 06.2021
- Spearheaded the creation of digital strategic roadmap to align with future business goals and objectives
- Managed Environment strategy, Code Branching strategy, Digital development, QA, and deployments through CICD pipeline
- Ensured adherence to Architecture principles for business changes
- Orchestrated Go-live Planning, run sheets, and cutover activities for Digital technology platform projects
- Cultivated a culture of continuous improvement in Software Engineering practices, with a focus on DevOps
- Optimized platform health for reliability, resilience, efficiency, and scalability
- Maintained exceptional incident and support management in accordance with service agreements
- Implemented Test-Driven/Behaviour-Driven Development (TDD/BDD) practices and CI/CD pipelines for high-performance software
- Identified and resolved operational bottlenecks to enhance efficiency
- Collaborated with Head of ICT, business stakeholders, and external partners to align systems architecture with customer and business needs
- Contributed to the development of enterprise technology standards, governance processes, and performance metrics
- Provided input to improvement processes impacting customer satisfaction and relationships
- Participated in the development and management of ICT budgets to optimize cost and deliver quality services
- Led a team of 15 engineers in developing and launching a new digital platform, resulting in a 20% increase in user engagement and a 15% improvement in conversion rates.
Director of Engineering Telstra
MELBOURNE, AUSTRALIA
09.2018 - 06.2020
- Provided technical leadership and strategic direction for retail projects
- Architected and implemented secure, scalable, and high-performance solutions
- Demonstrated expertise in modern software engineering practices (CI/CD, automation testing, etc.)
- Possessed knowledge of security best practices and threat models
- Utilized experience with frontend and backend systems, networking, and protocols
- Proficient in TypeScript, Kotlin or Java, and Swift
- Ensured quality and best practices across the software development lifecycle
- Work Experience
- Led cross-functional teams for seamless integration of front-end and back-end systems
- Mentored onsite and offshore engineers, promoting continuous improvement
- Communicated complex technical concepts to stakeholders, including senior executives
- Stayed updated on industry trends and technologies in retail
Engineering Manager
Born Ecommerce
CHENNAI, INDIA
05.2017 - 09.2018
- Led a team of 15 engineers in the design and development of a new product, resulting in a 20% increase in efficiency and a 15% reduction in production costs
- Implemented a project management system that improved communication and collaboration between cross-functional teams, resulting in a 30% decrease in project timelines
- Mentored and coached junior engineers, helping them develop their technical skills and advance in their careers within the company
- Conducted regular performance reviews and provided constructive feedback to team members, resulting in a 10% increase in employee satisfaction and retention rates
- Manage end to end delivery and releases of all incoming project initiatives
- Manage iteration, agile operating rhythm, open and close sprints for teams and communicate with all respective stakeholders the sprint goals and other sprint metrics
- Run daily scrum stand-ups, sprint planning session, collaborate sessions, team capacity planning session, end of sprint retro session
- Perform feature-based estimation for all incoming initiatives, epics
- Run execution and planning sprint review with platform and product owners.
Senior Engineering Lead
Nesh Technologies
CHENNAI, INDIA
01.2015 - 04.2017
- Workshop with senior stakeholders to discuss the implementation and solution of the new system
- Organize resource planning with capability leads and platform owners to view current status of recruitment and discuss recruitment need based on supply/demand and also discuss opportunity to leverage resources across Tangoe teams
- Run daily stand ups for planning sprint with Business analysts, Development leads and Developers
- Plan sprint every fortnight; administer JIRA board for scrum of scrums.
Agile Delivery Lead
JP Morgan & Chase
GLASGOW, UNITED KINGDOM
09.2013 - 12.2014
- Lead daily stand-ups and scrum ceremonies for two scrum teams
- Work with product owners to groom the backlog and plan sprints
- Track, escalate and remove impediments
- Track burn down, issues and progress in Jira.
Lead engineer
State Street Corporation
EDINBURGH, UNITED KINGDOM
09.2012 - 09.2013
- Implemented Agile Scrum Methodology throughout the APAC team to improve communications between Engineering, Product Management, and Business; to provide more transparency across the 3 departments; and to obtain great business value with short turnarounds
- Utilized Agile Scrum practices to help the team increase their velocity by 63% within the first year of agile adoption
- Facilitated Release Planning, Sprint Planning, Backlog Grooming, and
- Retrospective meetings
- Spearheaded the design and development of a new software application, leading
- Work Experience a team of engineers in implementing innovative solutions that improved performance by 30%
- Managed cross-functional teams to successfully deliver multiple projects on time and within budget, resulting in a 20% increase in customer satisfaction
- Implemented agile methodologies to streamline the development process, resulting in a 15% reduction in time to market for new products
- Mentored junior engineers in best practices for coding and project management, resulting in a 25% improvement in team efficiency and productivity.
SQL Developer
EDINBURGH, UNITED KINGDOM
04.2011 - 08.2012
- Create complex functions, scripts, stored procedures and triggers to support application development
- Participate in database design and architecture to support application development projects
- Perform data back-up and archival on regular basis
- Test databases and perform bug fixes.
ETL Developer
Infosys
CHENNAI, INDIA
06.2007 - 09.2010
- Design, develop and implement database systems based on customer requirements
- Optimize database systems for performance efficiency
- Prepare design specifications and functional documentations for assigned database projects.
Education
Masters In Management - Business Administration
The University of Edinburgh
Edinburgh11.2011
Skills
- Monitoring and Analysis
- Professional
- Incident Response
- Data Visualization
- Agile – SAFe, Scrum
- Kanban, TDD, XP
- Practices
- Cloud Services and
- Serverless Architecture
- Project Scheduling, Cost
- Controls and Budgeting
- Leadership Technical expertise Problem-solving Team management
Accomplishments
- I built an alternative operational open source logging tool, OpenSearch, to shift away from Splunk
- This saved about $4 million per annum, which is a significant cost reduction
- Alternative Application Monitoring Tool (OpenSearch):
- I built an alternative application open source monitoring logging tool, Grafana, to shift away from AppD
- This saved about $2 million per annum, which is a significant cost reduction
- Platform Remediation/Optimization Activities:
- I led optimization activities within the platform, such as NAB cert index remediation, NEF design change, capacity estimation uplift, patching uplift, VIT remediation, static password uplift, indexes consolidation, and decommissioning
- CloudFormation instances, non-prod unused servers, and down scaling large instances
- These efforts resulted in savings of about $200k AUD per annum
- Cribl Implementation:
- Implemented Cribl for better control, optimisation and processing of data
- This not only created additional capacity in Splunk but also facilitated the transition to other logging tools, contributing to cost savings and operational efficiency
- Design Guidance for Error Handling and Alerting:
- I provided design guidance to establish robust error handling and alerting mechanisms, enabling proactive monitoring of log ingestion processes
- This ensures smoother operations and early detection of issues
- Legacy Tools Consolidation:
- I lead the ongoing plan to consolidate legacy tools like Netcool, BMC Patrol, OEM
- Groundworks, SolarWinds, SCOM, etc., into Dynatrace
- This initiative has the potential to save about $1.5M AUD per annum, streamlining operations and reducing costs
- I successfully built high-performing global teams comprising 25 engineers in NAB
- India and Vietnam as part of in sourcing which saved about 1M each year
- Overall, my contributions have not only optimized operations and reduced costs but also streamlined processes, enhanced monitoring capabilities, and fostered team excellence
- These achievements showcase my strategic vision and execution prowess in driving organizational success
- Achievements
Timeline
Head
NAB
06.2021 - Current
Senior Engineering manager
NAB
01.2020 - 06.2021
Director of Engineering Telstra
09.2018 - 06.2020
Engineering Manager
Born Ecommerce
05.2017 - 09.2018
Senior Engineering Lead
Nesh Technologies
01.2015 - 04.2017
Agile Delivery Lead
JP Morgan & Chase
09.2013 - 12.2014
Lead engineer
State Street Corporation
09.2012 - 09.2013
SQL Developer
04.2011 - 08.2012
ETL Developer
Infosys
06.2007 - 09.2010
Masters In Management - Business Administration
The University of Edinburgh