Usama Gohar

Experienced IT Support Intern with 3 months of hands-on experience providing customer-focused technical support. Proficient in Active Directory account management and hardware/software installation. Improved user satisfaction by implementing Microsoft Intune for seamless device management. Collaborated with cross-functional teams to troubleshoot and resolve IT issues.

Motor Trader Association, MTA Australia

The MTA Australia project involved setting up a local area network (LAN) to connect five or more laptop computers, enabling them to communicate with each other, and make synchronized updates. The goal was to ensure seamless, real-time data sharing, and enable collaborative functionality across all devices in the network.

• Checked all laptops for compatibility, reviewing their specifications to ensure they met the project's requirements.
• Assisted in setting up and configuring the LAN to connect multiple laptops, enabling communication between all devices.
• Verified the warranty status of each laptop and ensured that any necessary maintenance or updates were carried out before connecting them to the network.
• Performed Windows and software updates across all devices to ensure they were running the latest security patches and functionality.
• Supported the configuration of network settings to allow real-time synchronization and updates across all connected laptops.
• Troubleshot network connectivity and latency issues, ensuring smooth communication and data transfer between devices.
• Assisted senior team members in securing the network setup and ensuring that data transmission was protected.
• Monitored network performance to identify and resolve any issues that could affect communication or data integrity.

Fundraising Volunteer - Cancer Council NSW 

• Played a key role in organizing and promoting a local charity walk to raise funds for cancer research.
• Worked with a team of volunteers to coordinate event logistics, including registration, merchandise, and refreshments.
• Raised over $2,000 through direct donations and event fundraising efforts.
• Ensured that participants received timely communication and event-day support.

• Latrobe Excellence Scholarship, La Trobe University
• Latrobe University, member of the Student Representative Council (SRC)
• Latrobe University, a member of the University Programming Club