孙 嘉鑫
宁波,VIC
Summary
Dynamic professional with a proven track record in business management at a family-owned hotel, enhancing guest satisfaction through personalized service and effective problem-solving. Bilingual in Chinese and English, I excel in communication and time management, ensuring seamless operations and fostering positive relationships with clients and team members.
I've spent over a decade in Australia and coming from one of the most elite schools within Melbourne I am confident in my language abilities.
Overview
2026
2026
years of professional experience
Work History
Babysitter
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
English Tutoring
Range of People
01.2022 - Current
- Reduced barriers to service access for non-English speaking clients by providing translation assistance when needed or coordinating interpreter services during meetings or appointments.
- Collaborated with legal teams to develop strategies for effective communication with non-English speaking clients, improving overall case management.
- Provided ongoing support for struggling learners through targeted interventions and one-on-one tutoring sessions.
Business Management
Family Business
01.2025 - 06.2025
- Facilitated workshops and seminars on best practices for small business management, supporting professional development among entrepreneurs.
- Set and oversaw financial and business management structures.
- Ensured compliance with relevant industry regulations by establishing thorough documentation processes and adhering to best practices in all aspects of small business management.
- Presented findings from market research studies at industry conferences, showcasing thought leadership within the field of international business management.
Badminton Coach
Scotch College
01.2023 - 05.2023
- Worked with communications team to provide current team news.
- Scheduled facilities for practices.
- Assisted athletes in overcoming personal challenges related to confidence or self-esteem, ultimately leading to improved performance on the court.
- Worked with sports medicine and sports performance staff to support athlete physical and mental needs.
- Evaluated player progress through ongoing assessments, adjusting coaching methods as needed to maximize results.
Hotel Supervisor
Family Business
01.2019 - 12.2022
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
Education
Bachelor of Arts - Finearts
Monash University
Caulfield, VICSkills
- Patience and empathy
- Problem-solving
- Time management
- Reliability
- Dependability
- Bilingual in Chinese and English
- Licensed driver
- Front desk operations
Timeline
Business Management
Family Business
01.2025 - 06.2025
Badminton Coach
Scotch College
01.2023 - 05.2023
English Tutoring
Range of People
01.2022 - Current
Hotel Supervisor
Family Business
01.2019 - 12.2022
Babysitter
Bachelor of Arts - Finearts
Monash University
Similar Profiles
Isabella PantaleoIsabella Pantaleo
Hair Salon Assistant at NAHair Salon Assistant at NA
MOHAMED EL HEMOUNIMOHAMED EL HEMOUNI
NA at NANA at NA
Charlee GrondinCharlee Grondin
Gardienne d'enfants at NAGardienne d'enfants at NA
Do Hyun KwakDo Hyun Kwak
Multifunctional Additive Process Optimization at NAMultifunctional Additive Process Optimization at NA
沈珺瑶 沈珺瑶 null
餐饮部 at 宁波逸东诺富特酒店餐饮部 at 宁波逸东诺富特酒店