Jocelyn Cao
Melbourne,VIC
Summary
As a business undergraduate, I am extremely motivated and confident in my ability to analyze and organize my work appropriately. The experience I had at restaurant and store which can support me do well in your store such as taking orders, assisting the customers orders, serving tables, setting up, and cleaning in your store. Indeed, in my experiences, handled cash, credit card, and other payment methods with attention to detail to ensure accuracy. I understand human interaction, hospitality jobs, and problem-solving. Furthermore, with outgoing and friendly behaviours I believe it will suit your hiring.
Overview
3
3
years of professional experience
Work History
WAITRESS
Hoang Gia restaurant
03.2021 - 06.2022
- Confirmed appointments, communicated with clients, and updated client records
- Kept the reception area clean and neat to give visitors a positive first impression
- Handled cash transactions and maintained sales and payments records accurately
- Resolved customer problems and complaints
- Assisted internal staff with clerical and administrative needs to maximise efficiency and team productivity
- Routed incoming mail and messages to relevant personnel without delay
- Collected and distributed messages to team members and managers to support open communication and high customer service
WAITRESS
CO DO VIETNAMESE RESTAURANT
06.2022 - 04.2023
- Cultivated warm relationships with regular customers
- Bussed and reset tables to keep the dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
- Participated in dining room side work such as refilling condiment bottles, preparing menus and arranging silverware packages
- Served food and beverages promptly with focused attention to customer needs
RETAIL SALES
Dotti Store in Spencer Centre
08.2023 - 02.2024
- Strong understanding of retail operations and customer service principles
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Proficient in using POS systems, cash registers, and other retail technology
- Detail-oriented with a focus on accuracy in transaction processing and inventory management
- Team player with a collaborative mindset and willingness to support teammates
- Flexible availability to work evenings, weekends, and holidays as required by the retail schedule
- Passion for fashion and a keen eye for current trends and styles
Education
Bachelor of Business - Business Economics
La Trobe University
Bundoora, VIC06.2026
Skills
- Efficient service
- Retention
- Communication
- Microsoft Office
- Canva
- Adaptability
- Team player
- Time management
- Friendly & Professional approach
Availability
MONDAY TO FRIDAY, AVAILABLE ON WEEKEND NIGHTS
Languages
English
Limited Working
Vietnamese
Native or Bilingual
Timeline
RETAIL SALES
Dotti Store in Spencer Centre
08.2023 - 02.2024
WAITRESS
CO DO VIETNAMESE RESTAURANT
06.2022 - 04.2023
WAITRESS
Hoang Gia restaurant
03.2021 - 06.2022
Bachelor of Business - Business Economics
La Trobe University
Similar Profiles
Phan Ngoc Truong NguyenPhan Ngoc Truong Nguyen
Wait Staff Member at Gia Dinh RestaurantWait Staff Member at Gia Dinh Restaurant
Emily NguyenEmily Nguyen
Assistant Manager at Gia Bao Restaurant LtdAssistant Manager at Gia Bao Restaurant Ltd
Thi Cam Huong HoangThi Cam Huong Hoang
Cook at HoangCook at Hoang