Christine Lewis
senior medical administrator \Melbourne Customer service Sales Agent.
Melbourne,VIC
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Pracsoft & Medical Director appointment scheduling system to manage over 800 patients weekly. Organized and accurate in managing patient flow.
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 20 years.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Representative/Client Services Manager
Amaysim
Sydney, NSW
06.2013 - 09.2019
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Implemented brand marketing and sales campaigns.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Documented customer interactions using SalesForce to capture data in processing system.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
Medical Administrative Specialist
Westcare Medical Centre
Melton, VIC
02.2001 - 03.2010
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Managed all incoming subpoenas & legal documents.
- Completed billing and coding duties to handle submitted claims.
- Converted paper charts into digital files and uploaded to EMR system.
- Prioritized incoming patients by degree of injury or illness.
- Researched medical and legal issues to support ongoing cases regarding personal injury and workman's compensation.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organised OHS & all safty / CPR training for all clinic staff.
- Worked collecting outstanding TAC & Workcover accounts.
Education
High School Diploma -
Wilson Park Secondary College
Melton, VIC03.1993
Skills
- Proficient skills in -Medical Director & Pracsoft softwares
- Installation of Medical Softwares
- Training new reception staff
- Scanning all paper documents
- Responsibile for opening & closing clinics
Certification
- Medical Administration , Westcare Medical Centre - 2008
- Pracsoft & MD training, - Westcare Medical Centre
- Medical Softwares installation
Timeline
Sales Representative/Client Services Manager
Amaysim
06.2013 - 09.2019
Medical Administrative Specialist
Westcare Medical Centre
02.2001 - 03.2010
High School Diploma -
Wilson Park Secondary College
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