Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

NICHOLAS HA

Rhodes,NSW

Summary

Data Science graduate from UNSW with a strong foundation in statistical analysis, machine learning, and data visualisation. Skilled in leveraging tools such as Python, SQL, and R to uncover insights and drive data-driven decision-making. Passionate about solving complex problems through critical thinking and collaboration, with experience in both academic projects and real-world applications. Eager to contribute analytical expertise to innovative teams and make a meaningful impact.

Overview

3
3
years of professional experience

Work History

Data Analyst

Culture Flip
01.2024 - 03.2024
  • Generate and organise dataset by integrating multiple data sources, including ticket sales, customer demographics, and social media engagement data.
  • Data cleaning and transforming to ensure data integrity, standardising fields and handling missing data
  • Conducted data analysis to uncover meaningful patterns and trends in customer behaviour.
  • Utilised data visualization tools to effectively communicate business insights.

Service Officer

Services Australia
03.2022 - 12.2022
  • Managed average of 50+ incoming calls per day, providing thorough assistance on government services with 100% customer satisfaction rate.
  • Worked closely with colleagues to address difficult problems.
  • Adapted to high call volumes during peak periods, maintaining positive demeanor and high productivity, contributing to meeting team targets.
  • Entered and managed data efficiently.
  • Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions
  • Maintained detailed records of all service interactions, ensuring timely follow-ups and minimising errors in client information.

Food and Beverages Team Member

ARE
06.2021 - 12.2021
  • Delivered outstanding customer support in dynamic airport setting.
  • Collaborated with a team to ensure seamless service during peak times, handling 200+ customers daily with minimal delays.
  • Resolved customer questions efficiently and professionally.
  • Enhanced sales by 30% through effective upselling techniques and personalised recommendations.
  • Cultivated supportive workplace culture.
  • Kept work areas clean, organised, and safe to promote efficiency and team safety
  • Learned all required tasks quickly to maximise performance

Education

Bachelor of Data Science And Decisions - Business Data Science

UNSW
Kensington, NSW
12.2024

Skills

  • Data visualisation and analysis
  • Python programming
  • Excel
  • SQL
  • R programming
  • Machine learning
  • Data modelling
  • Power Bi

Projects

Data Engineering and Analyst project with Oracle

  • Analysed large-scale datasets to optimise the fastest lap paths for F1 drivers.
  • Conducted extensive Exploratory Data Analysis (EDA) and applied feature selection techniques to identify critical variables influencing lap performance to pass to modelling team.
  • Performed data cleaning and interpolation to address missing or inconsistent data, ensuring the dataset's accuracy and reliability.
  • Derived actionable insights from complex data patterns, supporting strategic decision-making to improve lap times.


Data Science and modelling project with KDDI

  • Developed machine learning models to classify device types using large-scale datasets with over 1 million rows and 60 features.
  • Conducted extensive data preprocessing, including data cleaning, feature selection, and normalization, to prepare the dataset for classification.
  • Explored various algorithms, including Support Vector Machines (SVM), Gradient Boosting (XGBoost) to improve prediction accuracy and scalability.
  • Gained proficiency in working with high-dimensional data and applying machine learning techniques for cybersecurity applications.

Timeline

Data Analyst

Culture Flip
01.2024 - 03.2024

Service Officer

Services Australia
03.2022 - 12.2022

Food and Beverages Team Member

ARE
06.2021 - 12.2021

Bachelor of Data Science And Decisions - Business Data Science

UNSW
NICHOLAS HA