Adam Lincoln

Large Enterprise Key Accounts - R&D & Acquisition (1 Yr Onsite + 5 Yrs Remote)

• Management of LE R&D & ACQ accounts 1k+ seats
• Maintain and build relationships at all levels including C-suite
• understand customer business requirements and utilise entire Lenovo portfolio to exceed needs.
• Acquire new accounts
• 5+ years remove work experience
• Territory management
• EaaS, IaaS, DaaS, SaaS
• Tender responses
• Pricing
• Approvals at all levels
• Maintain high level of CX
• Internal roundtables & initiatives
• Achieve quota
• Onboarding new hires
• Hardware, Services, Software
• Full sales cycles
• Meetings
• Hardware configuration and pricing
• LOB conversion
• Relationship building
• Customer escalations
• Direct & indirect
• Partners and system integrators
• Territory presentations
• Customer presentations
• Escalation point
• Reporting
• Networking
• Travel
• Pricing & approvals
• CRM and system hygiene & pipeline management
• Working with extenses teams/specialists
• Project coordination
• Stock management
• Resource coordination
• Hardware and solution recommendations
• Customer catalogue management
• Order processing
• Logistics management
• Setting up & attending customer and partner meetings in person & remotely via Teams
• Sales cycle management
• Customer stock management & forecasting
• Internal collaboration
• Developed long-lasting client relationships by providing exceptional customer service and support.
• Enhanced communication between departments for more effective problem-solving and collaboration.
• Analyzed key competitors to respond to competitive threats.
• Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
• Provided extensive support in sales, technical and business areas to key accounts.
• Developed deep knowledge of customer businesses and relationship to company objectives.
• Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
• Mentored junior account management professionals to develop skills and increase company revenue.
• Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
• Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
• Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
• Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
• Trained and coached sales team members servicing [Type] accounts.
• Streamlined account management processes, improving overall efficiency and productivity.
• Mentored junior account managers, fostering their professional growth and skills development within the company.
• Conducted regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
• Sold new products and services and developed new accounts to maximize revenue potential.
• Boosted client satisfaction by effectively managing and resolving account issues.
• Increased revenue for the company through strategic upselling and cross-selling initiatives.
• Met or exceeded sales goals for [Type] accounts by bringing in over [Number] new accounts and upselling [Type] deals to existing clients.
• Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
• Prepared client budgets by reviewing client billing and managing monthly invoices.
• Created training program for lower-level employees to increase sales and customer satisfaction.
• Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
• Worked with customers to develop strategic business and account plans.
• Expanded market share by identifying new business opportunities and securing high-value accounts.
• Read and prioritized leads and delegated potential new sales to junior account managers.
• Collaborated with marketing teams to develop targeted campaigns, increasing lead generation significantly.
• Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
• Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
• Researched emerging industry trends, applications, and concepts to enhance products and services.
• Contributed to annual revenue goals by selling new services and developing new accounts.
• Collaborated with [Type] manager to determine company goals and translate goals to individual client needs.
• Implemented innovative strategies for retaining top-performing clients, reducing churn rate substantially.
• Closed business deals with partner businesses to increase company profits [Number]%.
• Led a team of account managers to exceed sales targets consistently throughout the year.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Developed and implemented strategies to increase client retention.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Educated clients on new products or services to increase customer engagement with brand.
• Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
• Liaised with marketing and sales teams to develop targeted campaigns.
• Identified key entry points to enhance market penetration and maximize returns.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
• Built relationships with customers and community to promote long term business growth.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Set and achieved company defined sales goals.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Met existing customers to review current services and expand sales opportunities.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Contributed to team objectives in fast-paced environment.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Achieved or exceeded company-defined sales quotas.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Consulted with businesses to supply accurate product and service information.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Maintained current knowledge of evolving changes in marketplace.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Negotiated prices, terms of sales and service agreements.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Presented professional image consistent with company's brand values.
• Attended monthly sales meetings and quarterly sales trainings.
• Informed customers of promotions to increase sales productivity and volume.
• Developed, maintained and utilized diverse client base.
• Kept detailed records of daily activities through online customer database.
• Contributed to event marketing, sales and brand promotion.
• Stayed current on company offerings and industry trends.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Trained new employees on customer service, money handling and organizing strategies.
• Built diverse and consistent sales portfolio.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Recorded accurate and efficient records in customer database.
• Generated advertising brochure for vendor use.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Drove store revenue by offering customers accessories and related purchases to complete selections.

Global Accounts - R&D

• Dedicated Account Manager for 200 Global Acquisitions accounts
• Identify and farm opportunities across all Dell LOB’s ($4M revenue grown to

$10M in 2 years)

• Retaining existing business and relationships
• Understanding client requirements and providing solutions to meet expectations
• Completing Quarterly Business Training
• Talk time (2+ hours/day)
• Completing Account Plays provided my Marketing
• Customer Growth Labs
• Proving and working initiatives to grow revenue
• Liaising with internal and external resources
• Internal CRM management
• Order processing
• Generating Gii quotes
• Responding to customers within SLA’s.
• Managing and building relationships with external third partiers
• Utilising financial applications for Debt collection
• Networking at regular client seminars
• Reporting generation for client and internal
• Responding to client tenders
• Acting as an escalation channel for client issues
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• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Educated clients on new products or services to increase customer engagement with brand.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Developed and implemented strategies to increase client retention.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Streamlined internal processes for better efficiency in account management tasks.
• Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
• Improved overall team productivity by implementing best practices in organization and time management.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Developed customized account plans for clients to help them achieve their business goals.
• Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
• Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
• Identified key entry points to enhance market penetration and maximize returns.
• Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
• Liaised with marketing and sales teams to develop targeted campaigns.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Kept detailed records of daily activities through online customer database.
• Maintained current knowledge of evolving changes in marketplace.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Negotiated prices, terms of sales and service agreements.
• Met existing customers to review current services and expand sales opportunities.
• Recorded accurate and efficient records in customer database.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Contributed to team objectives in fast-paced environment.
• Achieved or exceeded company-defined sales quotas.
• Stayed current on company offerings and industry trends.
• Set and achieved company defined sales goals.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Presented professional image consistent with company's brand values.
• Trained new employees on customer service, money handling and organizing strategies.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Developed, maintained and utilized diverse client base.
• Attended monthly sales meetings and quarterly sales trainings.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Contributed to event marketing, sales and brand promotion.
• Consulted with businesses to supply accurate product and service information.
• Informed customers of promotions to increase sales productivity and volume.
• Built diverse and consistent sales portfolio.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Generated advertising brochure for vendor use.
• Drove store revenue by offering customers accessories and related purchases to complete selections.

Key Accounts - R&D

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Educated clients on new products or services to increase customer engagement with brand.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Developed and implemented strategies to increase client retention.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Streamlined internal processes for better efficiency in account management tasks.
• Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
• Improved overall team productivity by implementing best practices in organization and time management.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Developed customized account plans for clients to help them achieve their business goals.
• Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
• Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
• Identified key entry points to enhance market penetration and maximize returns.
• Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
• Liaised with marketing and sales teams to develop targeted campaigns.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Kept detailed records of daily activities through online customer database.
• Maintained current knowledge of evolving changes in marketplace.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Negotiated prices, terms of sales and service agreements.
• Met existing customers to review current services and expand sales opportunities.
• Recorded accurate and efficient records in customer database.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Contributed to team objectives in fast-paced environment.
• Achieved or exceeded company-defined sales quotas.
• Stayed current on company offerings and industry trends.
• Set and achieved company defined sales goals.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Presented professional image consistent with company's brand values.
• Trained new employees on customer service, money handling and organizing strategies.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Developed, maintained and utilized diverse client base.
• Attended monthly sales meetings and quarterly sales trainings.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Contributed to event marketing, sales and brand promotion.
• Consulted with businesses to supply accurate product and service information.
• Informed customers of promotions to increase sales productivity and volume.
• Built diverse and consistent sales portfolio.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Generated advertising brochure for vendor use.
• Drove store revenue by offering customers accessories and related purchases to complete selections.

• Managing an existing portfolio of 60 key accounts worth $2.3M annually (During this time I grew existing business by $2.8M)
• Building relationships within existing accounts from user – owner level
• Identified and farmed opportunities
• Being the main point of contact for existing clients and handling enquiries
• Understanding client requirements and if required liaising with internal Application, Technical and Development staff to delivery on expectations
• Coordination of Support, Consulting and Development staff
• Being heavily active with internal CRM system for management of existing accounts, opportunities and sales
• Project management
• Managing relationships with external suppliers
• Utilising financial applications for Debt collection
• Networking at regular client seminars
• Quoting and presenting service costs
• Writing proposals with Project Management team
• Acting as an escalation channel for client system issues

Key Accounts - R&D & Acquisition

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Educated clients on new products or services to increase customer engagement with brand.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Developed and implemented strategies to increase client retention.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Streamlined internal processes for better efficiency in account management tasks.
• Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
• Improved overall team productivity by implementing best practices in organization and time management.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Developed customized account plans for clients to help them achieve their business goals.
• Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
• Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
• Identified key entry points to enhance market penetration and maximize returns.
• Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
• Liaised with marketing and sales teams to develop targeted campaigns.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Kept detailed records of daily activities through online customer database.
• Maintained current knowledge of evolving changes in marketplace.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Negotiated prices, terms of sales and service agreements.
• Met existing customers to review current services and expand sales opportunities.
• Recorded accurate and efficient records in customer database.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Contributed to team objectives in fast-paced environment.
• Achieved or exceeded company-defined sales quotas.
• Stayed current on company offerings and industry trends.
• Set and achieved company defined sales goals.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Presented professional image consistent with company's brand values.
• Trained new employees on customer service, money handling and organizing strategies.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Developed, maintained and utilized diverse client base.
• Attended monthly sales meetings and quarterly sales trainings.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Contributed to event marketing, sales and brand promotion.
• Consulted with businesses to supply accurate product and service information.
• Informed customers of promotions to increase sales productivity and volume.
• Built diverse and consistent sales portfolio.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Generated advertising brochure for vendor use.
• Drove store revenue by offering customers accessories and related purchases to complete selections.

Managing a portfolio of 50 key new and existing accounts worth $750k - $1M annually

• Project Management and processing of clients marketing campaigns delivered via fax, email, SMS and Voice
• Designing own and companywide marketing campaigns sent via fax and email to grown business
• Understanding client requirements and if required liaising with internal Delivery, Technical and Development staff to delivery on expectations
• Regularly demonstration and provide training on platform functionality
• Bringing on new accounts from inbound leads and cold calling
• Building relationships within existing and new accounts from user – owner level.
• Identified and farmed opportunities
• Daily usage of internal CRM system for management of accounts, opportunities and sales for existing and new clients
• Handling client enquiries
• Quoting and presenting service costs
• Working with clients on data sourcing options
• Debt collection
• Acting as an escalation channel for client system issues

Key Accounts - R&D & Acquisition

Increased client satisfaction by building strong relationships and addressing their needs promptly.

• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Educated clients on new products or services to increase customer engagement with brand.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Developed and implemented strategies to increase client retention.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Streamlined internal processes for better efficiency in account management tasks.
• Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
• Improved overall team productivity by implementing best practices in organization and time management.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Developed customized account plans for clients to help them achieve their business goals.
• Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
• Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
• Identified key entry points to enhance market penetration and maximize returns.
• Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
• Liaised with marketing and sales teams to develop targeted campaigns.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Kept detailed records of daily activities through online customer database.
• Maintained current knowledge of evolving changes in marketplace.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Negotiated prices, terms of sales and service agreements.
• Met existing customers to review current services and expand sales opportunities.
• Recorded accurate and efficient records in customer database.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Contributed to team objectives in fast-paced environment.
• Achieved or exceeded company-defined sales quotas.
• Stayed current on company offerings and industry trends.
• Set and achieved company defined sales goals.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Presented professional image consistent with company's brand values.
• Trained new employees on customer service, money handling and organizing strategies.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Developed, maintained and utilized diverse client base.
• Attended monthly sales meetings and quarterly sales trainings.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Contributed to event marketing, sales and brand promotion.
• Consulted with businesses to supply accurate product and service information.
• Informed customers of promotions to increase sales productivity and volume.
• Built diverse and consistent sales portfolio.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Generated advertising brochure for vendor use.
• Drove store revenue by offering customers accessories and related purchases to complete selections.

• Managing portfolio of 100 new and existing accounts worth $500 - $750k annually
• Bringing on new accounts from inbound leads and cold calling
• Building relationships within existing and new accounts from user – owner level
• Identified and farmed opportunities within existing accounts
• Management and processing of clients marketing campaigns delivered via fax, email, SMS and Voice
• Understanding client requirements and if required liaising with internal Delivery, Technical and Development staff to delivery on expectations
• Daily usage of internal CRM system for management of accounts, opportunities and sales for existing and new clients
• Designing own and companywide marketing campaigns sent via fax and email to grown business
• Regularly demonstration and provide training on platform functionality
• Quoting and presenting service costs
• Existing client enquiries
• Debt collection
• Acting as an escalation channel for client system issues