Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yuchun Xiong

Fashion Retailer
Melbourne,VIC

Summary

Fashion retailer specializing in customer service, retail sales and upselling techniques. Proficient in interfacing with diverse customers to provide ideal product recommendations and exceed sales quotas. Friendly Clothing Sales Associate specializing in customer service, retail sales, and upselling techniques. Proficient in interfacing with diverse customers to provide ideal product recommendations and exceed sales quotas. Friendly Clothing Sales Associate specializing in customer service, communication, and inventory management. Supports customers in discovering new products and identifies upsell opportunities to boost sales. Have a passion for fashion and enjoy keeping up with the latest trends and styles. Good at helping customers find outfits that make them feel confident and comfortable. Having strong communication and interpersonal skills also helps to provide exceptional customer service. Able to use fluent mandarin and English to communication with customers.
A quick learner and willing to go above and beyond to ensure customers have a positive experience.

Overview

5
5
years of professional experience

Work History

Waitress

Aya Teppanyaki
04.2022 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Managed over 40 customers per dining time

Tutor Volunteer

Nemo Studio
07.2019 - 01.2022
  • Assisted students with homework using curriculum and materials provided by program.
  • Determined concepts needing priority focus of tutorial sessions by reviewing and assessing student work, notes, and discussions.
  • Communicated with parents and teachers regarding student progress and areas of concern.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Increased students interests in studying English

Retailer

Brandy Melville
02.2019 - 01.2022
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customers to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Success in this role by having keen eye for trends, product knowledge, and effective communication skills.

Education

Bachelor of Arts - Media And Communication

University of Melbourne
Parkville, VIC
12.2024

Skills

  • Dining Room Cleaning and Upkeep
  • Menu Memorization and Presentation
  • Conflict and Complaint Resolution
  • Customer Needs Assessment
  • Seasonal displays
  • Decision-Making

Timeline

Waitress

Aya Teppanyaki
04.2022 - Current

Tutor Volunteer

Nemo Studio
07.2019 - 01.2022

Retailer

Brandy Melville
02.2019 - 01.2022

Bachelor of Arts - Media And Communication

University of Melbourne
Yuchun XiongFashion Retailer