Katrina Feschuk

Looking after participants in both Disability Management Services and Employment Support Services with caseload across 3 sites >60 participants

Managing participants throughout employment lifecycle of assisting them into employment (Employment Assistance), placing into employment (Post-Placement Support) and Ongoing Support phases.

- Conducting meetings with Job Seekers over the phone, on-site visits and face-to-face meetings
- Referring Job Seekers to active job vacancies
- Referring Job Seekers to vocational activities such as English Classes, Employability Skills Training and upskilling programs
- Attending Interviews with participants should they require
- Recordkeeping of discussions had with appointments on ESS software. Details recorded including barriers to employment, events surrounding employment, referrals and assistance given, actions to follow up etc.
- Providing customer service including answering phone calls, emails.

Compliance
- Quality assessment of Job Seekers' Job Search
- Updating Job Seekers' Job Plans throughout cycle
- Attending Ongoing Support Assessment Allocations.
- Referring participants to uploading new evidence to keep medical evidence updated

• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
• Greeted customers upon arrival, provided menus and answered questions regarding menu items.
• Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
• Maintained organised storage areas for food products, beverages and restaurant supplies.
• Performed cashier duties such as taking orders, collecting payments and providing change.

• Promoted from office Administration to Store Manager within 13 months of employment
• Improving store performance metrics to drive profitability
• Analysing store performance trends to create action plans to improve store operations
• Management of daily technician work schedules and monthly performance reviews
• Learned to interpret customer satisfaction data and customer friction indexes
• Maximized store space and visibility through effective store layout and design.
• Handled customer complaints professionally, resolving issues in a timely manner.
• Managing Apple Inventory, Invoices and channel Service Support requests

• Served as a dedicated office Administrator in a fast-paced office
• Managed telephone and email communication systems for both stores
• Maintained office inventory ordering office supplies with accuracy
• Use of Point of Sale Systems for Inventory Management/Sales
• Managed Retail floor in terms of sales/customer queries/managing repair queue
• Maintained Job Queue for Service Jobs across both store locations
• Provided Administrative Support to Management teams/Service teams company-wide

• Understanding and interpreting financial Documents such as P&L Statements and Statements of Financial Position
• Conducting Performance Reviews of Employees and Recruitment Activities
• Supervising 10/12 people on a shift whilst upholding WHS standards and Restaurant cleanliness Standards with scores above 75% on Random Restaurant Excellence visits: 82.5%, 81% 80.5% and 75.5% respectively for audits conducted 2017/2021
• Evaluated individual and team business performance and identified opportunities for improvement.
• Delegated work to staff, setting priorities and goals.

• Solved for recruitment for a Healthcare client in Bronx U
• Learned to recruit through Boolean String
• Solved for NI in recruiting by finding and sourcing new tech tools to make recruitment easier
• Learned how to scan LinkedIn profiles for key information relative to the role at hand to search for
• Selected candidates who were best fit for the healthcare clients' roles: HRBT, Head of Talent Acquisition and Recruiters