Aimee Kettlewell
Nowra,NSW
Summary
I am currently seeking employment. I would be happy to be considered for a range of positions. I have experience as AIN and the livestock industry and most recently disability support. I am an energetic employee who is happy to work as part of a team or independently when required. I have terrific solid written and verbal communication skills, having worked with people across many cultures and age groups. I am a quick learner and a self-starter with a versatile skill set. I strive to bring out the best in people and always lead by example. I look forward to the opportunity of becoming a valued employee to your organisation.
Overview
15
15
years of professional experience
Work History
Disability Support Worker
Ave Maria
06.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Assessed risk factors of patients and made referrals for further services.
- Facilitated family meetings to discuss patient care plans.
- Managed caseload to satisfy multiple patients with diverse needs.
Customer Service Representative
Currarong Hoilday Haven
08.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Morning Track Work Rider
Teresa Badup Training
01.2022 - 11.2022
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Provided individual instruction and education on strength equipment to minimize injury.
- Observed animals and notified supervisor of signs of illness.
- Exercised appropriate safety and environmental protocols.
- Suggested actionable improvements to streamline training procedures
Track work rider
Robert Price Racing
01.2014 - 01.2022
- Transportation of horses to track, Stable duties, Raceday duties
- Observed animals and notified supervisor of signs of illness.
- Examined animals for signs of sickness and overall health.
- Trained part-time help in racing care and operations.
Disability Support Worker
Just Better Care
01.2014 - 01.2016
- Support role working in Disability Support with Children
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Designed individualized plans detailing daily activities and needs for patients.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Maintained detailed records of patient progress, documentation of services and case notes.
AIN
Justice Health
01.2009 - 01.2014
- Documenting inmates' consultations and filing, Methadone scribing, Patient observations, Medication supervising (diabetics, methadone program, quit smoking program)
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
CERT III in RACEHORSE TRAINING -
RACING NSW
Richmond, NSW01.2022
CERT III in Track Riding -
RACING NSW
Richmond, NSW01.2014
CERT III HEALTH SERVICE ASSISTANT IN ACUTE CARE -
NSW TAFE
Shellharbour, NSW01.2009
Skills
- Client Education
- Family Communication
- Progress Documentation
- Incident Reports
- Risk Assessments
- Case Management
- Relationship Building
- Lifestyle Support
- Appointment Management
- Safety Management
- Emotional Support
References
- Robert Price, 0411648059, Racehorse Trainer
- Robyn Bailey, 0407210214, Business Associate
- Hugh Gillen, 0413923012, Friend and owner
Timeline
Disability Support Worker
Ave Maria
06.2023 - Current
Customer Service Representative
Currarong Hoilday Haven
08.2022 - 05.2023
Morning Track Work Rider
Teresa Badup Training
01.2022 - 11.2022
Track work rider
Robert Price Racing
01.2014 - 01.2022
Disability Support Worker
Just Better Care
01.2014 - 01.2016
AIN
Justice Health
01.2009 - 01.2014
CERT III in RACEHORSE TRAINING -
RACING NSW
CERT III in Track Riding -
RACING NSW
CERT III HEALTH SERVICE ASSISTANT IN ACUTE CARE -
NSW TAFE
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