Jill Parker
Tawonga South,VIC
Overview
14
14
years of professional experience
Work History
Senior Merchant Success Manager
Shopify
Remote, VIC
11.2019 - Current
- Trusted advisor for merchants, championing best in class - business building ideas.
- Strategically analyse book of business to grow native Shopify platform adoption.
- Build long term partnerships with merchants and partners creating advocates for Shopify.
Customer Experience Program Manager
Viostream
Remote, VIC
06.2018 - 10.2019
- Evaluated full customer life-cycle from pre-sales, on-boarding, ramp and growth.
- Created customer on-boarding and platform training program.
- Proactively worked with Marketing to generate new business opportunities, partnerships and host events accordingly on a regional basis.
Head of Client Services
Viostream
Remote, VIC
10.2012 - 04.2017
- Supervised daily operations and sales/account management functions to maximise revenue, customer satisfaction and employee productivity.
- Managed and maintained annual renewal target of $5 million.
- Expanded cross-functional organisational capacity by collaborating across departments on priorities, functions and common goals.
- Onboarded new employees with training and new hire documentation.
- Recorded sales and churn into organisation's monthly board report.
Senior Digital Account Manager
Viostream
Melbourne, VIC
02.2011 - 09.2012
- Top sales performer - 160% to plan FY 2012.
- Provided regular revenue forecasting updates to management stakeholders via the maintenance of pipeline reporting.
- Maintained key customer accounts, serviced accounts and built key account strategies.
Account Executive
The ACTIVE Network
Melbourne, VIC
04.2010 - 01.2011
- Proactively conducted strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends.
- Led product development, marketing and client education activities.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Pharmaceutical Sales Representative
Eli Lilly & Company
Garden City, New York
01.2007 - 03.2010
- Top sales performer/Presidents Club for portfolio performance - top 5% in USA.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Managed in-office and field sales call activity to educate and influence customers while building product sales.
- Team leadership role "Peer to Peer Champ" acted as liaison between physicians and representatives.
Education
Bachelor of Science - Applied Kinesiology, Physical Therapy
San Diego State University
San Diego, CA USASkills
- Operations management
- Solutions Selling
- Key Account Management
- Customer Success
- SaaS
- Coaching and mentoring
- Pipeline development
- Revenue growth
Timeline
Senior Merchant Success Manager
Shopify
11.2019 - Current
Customer Experience Program Manager
Viostream
06.2018 - 10.2019
Head of Client Services
Viostream
10.2012 - 04.2017
Senior Digital Account Manager
Viostream
02.2011 - 09.2012
Account Executive
The ACTIVE Network
04.2010 - 01.2011
Pharmaceutical Sales Representative
Eli Lilly & Company
01.2007 - 03.2010
Bachelor of Science - Applied Kinesiology, Physical Therapy
San Diego State University