Overview
Work History
Education
Skills
Timeline
Generic

Jill Parker

Tawonga South,VIC

Overview

14
14
years of professional experience

Work History

Senior Merchant Success Manager

Shopify
Remote, VIC
11.2019 - Current
  • Trusted advisor for merchants, championing best in class - business building ideas.
  • Strategically analyse book of business to grow native Shopify platform adoption.
  • Build long term partnerships with merchants and partners creating advocates for Shopify.

Customer Experience Program Manager

Viostream
Remote, VIC
06.2018 - 10.2019
  • Evaluated full customer life-cycle from pre-sales, on-boarding, ramp and growth.
  • Created customer on-boarding and platform training program.
  • Proactively worked with Marketing to generate new business opportunities, partnerships and host events accordingly on a regional basis.

Head of Client Services

Viostream
Remote, VIC
10.2012 - 04.2017
  • Supervised daily operations and sales/account management functions to maximise revenue, customer satisfaction and employee productivity.
  • Managed and maintained annual renewal target of $5 million.
  • Expanded cross-functional organisational capacity by collaborating across departments on priorities, functions and common goals.
  • Onboarded new employees with training and new hire documentation.
  • Recorded sales and churn into organisation's monthly board report.

Senior Digital Account Manager

Viostream
Melbourne, VIC
02.2011 - 09.2012
  • Top sales performer - 160% to plan FY 2012.
  • Provided regular revenue forecasting updates to management stakeholders via the maintenance of pipeline reporting.
  • Maintained key customer accounts, serviced accounts and built key account strategies.

Account Executive

The ACTIVE Network
Melbourne, VIC
04.2010 - 01.2011
  • Proactively conducted strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends.
  • Led product development, marketing and client education activities.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.

Pharmaceutical Sales Representative

Eli Lilly & Company
Garden City, New York
01.2007 - 03.2010
  • Top sales performer/Presidents Club for portfolio performance - top 5% in USA.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Managed in-office and field sales call activity to educate and influence customers while building product sales.
  • Team leadership role "Peer to Peer Champ" acted as liaison between physicians and representatives.

Education

Bachelor of Science - Applied Kinesiology, Physical Therapy

San Diego State University
San Diego, CA USA

Skills

  • Operations management
  • Solutions Selling
  • Key Account Management
  • Customer Success
  • SaaS
  • Coaching and mentoring
  • Pipeline development
  • Revenue growth

Timeline

Senior Merchant Success Manager

Shopify
11.2019 - Current

Customer Experience Program Manager

Viostream
06.2018 - 10.2019

Head of Client Services

Viostream
10.2012 - 04.2017

Senior Digital Account Manager

Viostream
02.2011 - 09.2012

Account Executive

The ACTIVE Network
04.2010 - 01.2011

Pharmaceutical Sales Representative

Eli Lilly & Company
01.2007 - 03.2010

Bachelor of Science - Applied Kinesiology, Physical Therapy

San Diego State University
Jill Parker