Une Jennifer Audu
Gaduwa,Federal Capital Territory
Summary
Dynamic professional with extensive experience in school administration at MYPA Schools, excelling in compliance and financial oversight. Proven ability to enhance client relationships and drive retention strategies. Skilled in advanced massage therapy and conflict resolution, leveraging multilingual communication to foster engagement and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager, Schools Administration & Supervision
MYPA Schools
Minna, Niger State
08.2021 - Current
- Oversee daily operations, including finances, HR, and compliance with government regulations.
- Manage staff recruitment, training, and performance documentation.
- Supervise infrastructure maintenance and resource allocation.
- Coordinate professional development and training for administrative staff.
Masseur & Care Administrator (Founder)
Healing Hands Therapeutic Massage
Gaduwa, Federal Capital Territory
06.2018 - Current
- Deliver specialized massages (Deep Tissue, Swedish, Myofascial) tailored to client needs.
- Conduct health assessments and post-treatment care plans.
- Ensure hygiene/safety compliance (OSHA standards) and resolve client concerns.
- Develop wellness programs (corporate, injury rehab) and drive marketing initiatives.
- Provide elderly care: medication monitoring, emotional support, and family liaison.
Manager (Staff & Customer Relations)
Jasmine Harrison Beauty
Garki, Federal Capital Territory
10.2017 - 05.2018
- Conduct onboarding and ongoing training (e.g., new techniques, customer service).
- Drive customer loyalty programmes through personalized service (e.g., remembering preferences).
- Enforce hygiene protocols (sanitization, disposable tools) and ensure treatments align with industry best practices.
- Train staff to recommend add-ons and coordinate launch seasonal promotions (e.g., bridal packages, holiday specials).
- Ensure adherence to local health regulations and licensing requirements.
- Oversee booking systems (online or walk-ins) to minimize no-shows.
Customer Care Representative
GIG Mobility
Utako District, Federal Capital Territory
01.2017 - 09.2017
- Ticket & Booking Management: Issue, reprint, or modify tickets (walk-in and online bookings) and assist with luggage tags, seat assignments, and special requests (e.g., disabled access).
- Complaint Resolution: Address concerns (e.g., missed buses, lost items) professionally and escalate urgent issues to supervisors.
- Service Promotion & Sales (upsell services and digital adoption).
- Operational Efficiency (terminal coordination and record keeping).
- Drive safety & compliance (enforce policies and emergency response).
- Customer Engagement & Retention (feedback collection and loyalty building).
Education
CPR/First Aid Instructor Certification -
01.2016
Microsoft Office Suite Certification -
01.2016
B.Sc. - Mass Communication
Benue State University
01.2014
Skills
- School management and HR coordination
- Compliance and financial oversight
- Advanced massage therapy techniques
- Client assessments and relationship management
- Conflict resolution strategies
- Retention and engagement strategies
- Public relations and report writing
- Multilingual proficiency in communication
- MS Office Suite and Prezi expertise
- Online booking systems management
Phone
- Mobile, (+234) 033312443
- Mobile, 708066665
References
Available upon request.
Core Competencies
School management, HR coordination, compliance, financial oversight, Advanced massage therapy (Deep Tissue, Sports, Prenatal), elderly care, client assessments, Customer Relationship Management (CRM), conflict resolution, retention strategies, Public Relations (PR), report writing, proficiency in multiple languages (English, Hausa, Idoma), MS Office Suite (Word, Excel, PowerPoint), Prezi, online booking systems
Activities
- Reading
- Traveling
- Public Speaking
- Networking
Certification
- A certified massage therapist
- First aider
Languages
English
Professional
Hausa
Professional
Idoma
Professional
Affiliations
- Children's Care Support and Learning at a faith-based organization (House of the Rock Church, Abuja)
References
References available upon request.
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home option401k matchTeam Building / Company RetreatsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Reading, Traveling, Public Speaking, Networking
Timeline
Manager, Schools Administration & Supervision
MYPA Schools
08.2021 - Current
Masseur & Care Administrator (Founder)
Healing Hands Therapeutic Massage
06.2018 - Current
Manager (Staff & Customer Relations)
Jasmine Harrison Beauty
10.2017 - 05.2018
Customer Care Representative
GIG Mobility
01.2017 - 09.2017
CPR/First Aid Instructor Certification -
Microsoft Office Suite Certification -
B.Sc. - Mass Communication
Benue State University
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