Hi, I’m
Michael Cooney
Epping,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
years of professional experience
Work History
Teacher's Mutual Bank
Customer Service Representative
12.2022 - Current
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
DATACOM
Customer Service Representative
01.2020 - 01.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Rick stein's - Bannisters
Chef
08.2018 - 09.2019
Job overview
- Setting up and stocking stations with all necessary supplies
- Preparing food for service (e.g
- Chopping vegetables, butchering meat, or preparing sauces)
- Cooking menu items in cooperation with the rest of the kitchen staff
- Answer, report and follow executive or sous chef's instructions
- Clean up station and take care of leftover food
- Stock inventory appropriately
- Ensure that food comes out simultaneously, in high quality and in a timely fashion
- Comply with nutrition and sanitation regulations and safety standards
- Maintain a positive and professional approach with coworkers and customers.
Bing lee, Mt druitt
Casual Sales Team Member
01.2018 - 07.2018
Job overview
- Greeting customers who enter the shop
- Be involved in stock control and management
- Assisting shoppers to find the goods and products they are looking for
- Being responsible for processing cash and card payments
- Stocking shelves with merchandise.
Jay jays, Richmond
Store Manager
04.2017 - 07.2018
Job overview
- Ensure store and company growth
- Establish and lead store expectations for meeting K.P.I's
- Overall care of staff and their well-being
- Presentation of store and advertising displays
- Recruiting, performance management, and workplace scheduling
- Product management, including ordering, receiving, price changes, handling damaged products, and returns
- Put in place stock loss prevention tactics
- Manage and handle cash and banking procedures.
Puddle pics, Sydney
Underwater Photographer
06.2015 - 11.2016
Job overview
- Capture incredible and high-quality photos in an underwater environment for the purpose of display
- Edit photos using professional-grade software
- Maintain complex camera and lighting equipment
- Maintain diving equipment and camera protection housing.
Jay jays, Rouse hill
Assistant Manager
06.2015 - 11.2016
Job overview
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g
- Sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory.
JB-HIFI-Blacktown
Sales Team Member
09.2010 - 06.2015
Job overview
- Generating leads
- Closing sales
- Maintaining high knowledge of all products within the IT department
- Meeting or exceeding sales goals
- Negotiating all prices with prospective clients
- Maintain floor stock levels to display all current models in a presentable manner.
Education
Certificate III in Customer EngagementDLS
Certificate III from Customer Service
04.2022
Sydney Film School
Diploma of Screen and Media
12.2009
Chifley College
HSC
12.2008
Skills
- Strong written and verbal communication
- Naturally curious, keen to learn
- Active Listening
- Strong computer Skills
- Customer Service
- Interpersonal Skills
- Leadership
- Management Skills
- Problem-Solving
- Great time management
Data Entry
Microsoft Excel
Volunteer work
Volunteered for state emergency services commencing august 2022 helping local comunities with sudden disasters such as flooding and storm damage
Languages
Fluent English
Beginner French
References
Available upon request
Timeline
Customer Service Representative
Teacher's Mutual Bank
12.2022 - Current
Customer Service Representative
DATACOM
01.2020 - 01.2023
Chef
Rick stein's - Bannisters
08.2018 - 09.2019
Casual Sales Team Member
Bing lee, Mt druitt
01.2018 - 07.2018
Store Manager
Jay jays, Richmond
04.2017 - 07.2018
Underwater Photographer
Puddle pics, Sydney
06.2015 - 11.2016
Assistant Manager
Jay jays, Rouse hill
06.2015 - 11.2016
Sales Team Member
JB-HIFI-Blacktown
09.2010 - 06.2015
Certificate III in Customer Engagement
Certificate III from Customer Service
Sydney Film School
Diploma of Screen and Media
Chifley College
HSC
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