Summary
Overview
Work History
Education
Skills
Timeline
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Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Hospitality Bartender

The Cut Tavern Bar And Bistro
10.2022 - Current
  • Collaborated with various team members to meet guests' requests.
  • Trained and supervised staff to provide highest level of customer service.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
  • Developed an amazing customer service experience for my fellow customers
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Retail Worker

Spotlight
10.2021 - 07.2022
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed strong rapport with customers and created positive impression of business.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Cinema Worker

Orana Cinema
10.2018 - 03.2019
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Worked with other staff members for smooth theater operations.
  • Performed routine inspections of theater to identify safety hazards.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Stocked and organized concession supplies to provide customers with food and beverage options.

Education

Graduate Certificate -

Halls Head Community College
Halls Head, WA
2021

Kalgoorlie Boulder Community High School
Kalgoorlie
2019

Skills

  • Problem-Solving
  • Cultural Awareness
  • Calm Under Pressure
  • Critical Thinking
  • Supervision and leadership
  • Organization and Time Management
  • Active Listening
  • Attention to Detail
  • Organization
  • Task Prioritization

Timeline

Hospitality Bartender

The Cut Tavern Bar And Bistro
10.2022 - Current

Retail Worker

Spotlight
10.2021 - 07.2022

Cinema Worker

Orana Cinema
10.2018 - 03.2019

Graduate Certificate -

Halls Head Community College

Kalgoorlie Boulder Community High School

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