Alice Nagtzaam
Clyde,VIC
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at McDonalds. Skilled in customer service and staff development, I excel in optimizing processes and mentoring teams to exceed targets. My approach has significantly boosted efficiency and sales, demonstrating a strong blend of strategic oversight and interpersonal excellence. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
4
4
years of professional experience
Work History
Department Manager
McDonalds
2020.03 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Optical Assistant
Specsavers
2022.09 - 2023.09
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
Education
Diploma - Counselling
Chisholm Institute
Frankston, VIC06.2024
Certificate III - Sport And Recreation
Cranbourne Secondary College
Cranbourne, VIC10.2019
Skills
- Customer Service
- Training and mentoring
- Staff Development
- Coaching and Mentoring
- Team Supervision
Timeline
Optical Assistant
Specsavers
2022.09 - 2023.09
Department Manager
McDonalds
2020.03 - Current
Diploma - Counselling
Chisholm Institute
Certificate III - Sport And Recreation
Cranbourne Secondary College
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