Robert Davis
Brisbane
Summary
Dedicated finance professional with 3+ years of experience in banking compliance and 2 years managing retail operations. Highly skilled in transaction monitoring, regulatory compliance, and team management. Proven ability to handle financial documentation, audits, and process improvements. Seeking a finance administration role that values attention to detail and strong analytical skills for the growth and support of financial operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
AML Analyst
BSP Financial Group LTD
05.2024 - 12.2024
- Strengthened AML compliance by conducting thorough risk assessments and monitoring transactions.
- Analyzed large datasets using various analytical techniques to identify patterns indicative of potential money laundering activities.
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
- Contributed to the development and implementation of robust AML controls within the organization''s operational framework.
- Maintained up-to-date knowledge about emerging trends in financial crime, sharing insights with team members for continuous improvement initiatives.
- Reduced false positive alerts through effective implementation of risk-based monitoring systems.
- Conducted due diligence investigations to mitigate potential risks associated with high-risk customers.
- Enhanced team collaboration with regular communication, sharing best practices, and providing feedback on performance.
- Communicated with compliance manager to thwart potential money laundering or terrorist financing.
- Assessed effectiveness of existing AML controls by conducting periodic testing and recommending enhancements as needed.
- Improved reporting accuracy by meticulously reviewing customer profiles and transaction activities.
- Ensured accurate record-keeping of AML documentation, maintaining organized files for easy retrieval during audits or investigations.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
AML/CTF Officer
BSP Financial Group
10.2021 - 05.2024
- Subject matter expert on AML/CTF obligations of the Retail Bank Strategic Business Unit
- Responsible for monitoring performance of the business unit concerning adherence to AML/CTF Laws and internal policies
- Customer Due Diligence
- Risk Assessment
- Reporting and ensuring compliance with the relevant internal policies and AML/CTF laws
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
Implementation Team, Core Banking System Upgrade
BSP Financial Group
04.2023 - 05.2023
- Ensured seamless integration of new systems into existing infrastructure through effective communication with IT teams.
- Conducted thorough testing of implemented systems prior to deployment, minimizing post-launch issues.
- Streamlined system implementation processes by identifying inefficiencies and optimizing workflow.
- Improved overall customer satisfaction by effectively addressing and resolving post-implementation issues.
Assistant Retail Store Manager
CPL Group Ltd
11.2020 - 10.2021
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Optimized store displays and appearance via strategic merchandising.
- Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
- Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
- Controlled store inventory and reviewed cash handling and operations reports.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Developed and implemented strategies to increase sales and profitability.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Managed scheduling for store shifts to accomplish proper staffing.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
Emerging Leader, rdl emerging leaders program
CPL Group Ltd
09.2020 - 10.2021
- Communicating and developing relationships with different stakeholders within the business
- Analyzing current product offerings and services, developing strategies to develop and grow the business
- Design and implement a business development and cultural change project for the group
- Prepare and present business case for management team
- Set clear objectives and held teams accountable to high-performance expectations.
- Coordinated cross-functional teams to drive successful product launches and achieve business growth objectives.
- Maintained working knowledge of trade areas to build relationships and drive revenues.
- Conducted thorough market research to identify new business opportunities and inform strategic planning decisions.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Education
Bachelor of Arts - BUSINESS MANAGEMENT
University of Papua New Guinea
Port Moresby, PNG04-2018
Skills
- Problem solving
- Conflict resolution
- Customer service
- Customer experience
- Risk Management
- Analytical skills
- Collaboration
- Communication
- Bank reconciliation
- Attention to detail
- Staff management
- Willing to learn
Communication Skills
- Member of the Retail Crusaders tasked with being the main point of communication to escalate issues, and ensure Branch staff were trained and equipment were operational for Flexcube Go Live.
- An active member of the RdL Emerging Leaders Program with the CPL Group, tasked to design and implement a business development and culture project for the entire group.
Leadership Experience
- Assigned as a support staff to the branch during the implementation and changeover of the new core banking system.
- Member of the CPL Emerging Leaders Program.
- Supported and lead the efforts of 40 staff to maintain the operation of the second largest supermarket in the SNS retail chain.
Certification
- AntiMoney Laundering Foundations Certificate- ACAMS(Association Of Certified Anti-Money Laundering Specialists).
- Certificate Governance and Risk Professional - GIA( Governance Institute of Australia
- Emerging Leaders Certificate of Completion - RdL Consultants Leadership Program
Timeline
AML Analyst
BSP Financial Group LTD
05.2024 - 12.2024
Implementation Team, Core Banking System Upgrade
BSP Financial Group
04.2023 - 05.2023
AML/CTF Officer
BSP Financial Group
10.2021 - 05.2024
Assistant Retail Store Manager
CPL Group Ltd
11.2020 - 10.2021
Emerging Leader, rdl emerging leaders program
CPL Group Ltd
09.2020 - 10.2021
- AntiMoney Laundering Foundations Certificate- ACAMS(Association Of Certified Anti-Money Laundering Specialists).
- Certificate Governance and Risk Professional - GIA( Governance Institute of Australia
- Emerging Leaders Certificate of Completion - RdL Consultants Leadership Program
Bachelor of Arts - BUSINESS MANAGEMENT
University of Papua New Guinea
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