Mark Leslie Green
Australia
Summary
Since 2002 Mark has been a Delivery Project Executive (DPE) or Senior Complex Project Manager, driving large programs across the world for the benefit of IBM's clients. Throughout he has supported Delivery Excellence (DE) Program, The PM Profession and wherever he has lead a program he developed new DPEs & Complex Project Managers for the geography. Often asked to recover troubled projects he has used this experience to run programs successfully from inception. Industries Mark has led major transformation projects in include, Telecoms, Banking, Industrial and Government. Was previously the Complex Project Manager (CPM) lead for MEA. Strong advocate for delivery, PM development & governance.v Is now the CPM Professions Lead for ANZ, recognised Worldwide as an SME, contributing to the development of new CPM Classes and Initiatives. A Senior Complex Manager (SCPM) who has previously won the worldwide PM Excellence award
Overview
1702
1702
years of professional experience
Work History
Delivery Project Executive / Complex Project Manager
IBM
, Australia
01.1983 - Current
- Mark has been in IBM over 40 years. Since 2002 He has been a Delivery Project Executive (DPE) or the Complex Project Manager (CS & I), driving large programs across the world for the benefit of IBM and its clients.
- Throughout he has supported Delivery Excellence (DE) Programs, The PM Profession and wherever he has lead a program, he developed new DPEs & Complex Project Managers for the geography.
- Often asked to recover troubled projects he has used this experience to run programmes successfully from inception.
- Industries Mark has led major transformation projects in include, Telecoms, Banking, Industrial and Government.
- He was previously Complex Project Manager (CPM) lead for IBM Middle East & Africa. Strong advocate for delivery, PM development & governance.
- A Senior Complex Manager (SCPM) who has previously won the worldwide PM Excellence award.
Complex Transition Manager
Department of Home Affairs
, Australia
01.325 - Current
- Leading the Disengagement of Hardware Services with one of Australia's biggest Government Agencies
Delivery Director
GOVERNMENT AGENCY
, Australia
03.2025 - Current
- Leading the Complex Transition out of the Department of Home Affairs of 3rd part infrastructure services
- Due to the issues with Kyndryl the transition is complex many other 3rd parties engaged to substitute.
- The department manages some of the key security functions of the country and therefore the potential chance of Brand Impact is significant.
- Timeline was accelerated so Risk management & Stakeholder management was key.
- Overall Director of the entire program.
Transition Manager
Oil & Gas Company
, Australia
08.2024 - 12.2024
- Managing the Transition
- Ensuring successful delivery of over 106 streams in AMS, IMS and Security. Overall lead.
Delivery Project Executive (DPE)
Western Power
, Australia
02.2023 - 07.2024
- Managing and direct the delivery of IBM Services to Western Power. This includes Project and Program delivery by IBM. Most recently we signed a Capacity Model for the commitment of ongoing resource capacity.
- Drive the NPS (93 in 2023 up from 56 in 2022), Revenue and GP. Manage the team with responsibility for all aspects of Program control, building relationships with Senior Client Execs and supporting sales.
Sector Delivery Lead for FSS & Public Sector
IBM HCS (ANZ Banks and Public Sector)
, Australia
10.2021 - 01.2023
- Ensured delivery quality in the ANZ HCS FSS Projects.
- Ensured that HCS FSS (& now Public Sector) was delivering to the agreed plans. Driving actions across the Portfolio. In addition continue to drive over organisation maturity though training Complex Project Managers (CPMs) as the CPM lead utilising my PM experience.
- Deep dives into FSS to ensure Program Success
- Ongoing support to Sales and Delivery
FSS Interlock
IBM HCS Services
11.2020 - 10.2021
- Co-ordinating the Sales and Bid work for the Financial Sector in ANZ
- Drove the successful delivery of sales opportunities with major customers in ANZ in the Finance sector. During this period also led the resourcing process for 3 months for the whole HCS organisation in ANZ.
PMO Leader
Australian Bank
, Australia
03.2020 - 11.2020
- Help set up and establish the PMO for the programme. Implemented new & improved ways of working while moving more of the work offshore.
- This included the PMO, Finance and Commercial Teams.
- Support overall Programme Delivery.
- Improved efficiency of the PMO while maintaining all the key functions.
- Set up the programme management system including RAID management & Reporting.
- Worked with the client PMO to establish the overall programme governance.
Programme Manager
IBM
, Australia
10.2019 - 08.2020
- To lead the rollout of the RHOS Experiential POC programme across Asia Pacific (ANZ, Asean, Singapore, Korea and India)
- Drove the programme reporting to AP CAI lead
PMO Director
Government Ministry
, United Arab Emirates
05.2018 - 09.2019
- To lead the Programme Management Office for Ministry of Finance eDirham Programme
- Set up the PMO office for a strategic IBM client. Helped the Ministry save 33% from the original vendor prices, saving them $65m.
- Led the creation of the contract for the Ministry (1000 pages).
- Implemented the Programme Management System including leading the Steercomeetings with the UAE Minister of Finance.
AMS and PMO Lead in Transition
Moroccan Joint Venture
, Morocco
01.2018 - 04.2018
- Set up the Programme Management Office (PMO) and Management System for the OCP/IBM joint venture, TEAL.
- Set up the management structure and cadence for running the Application Management Services for the joint venture between IBM and OCP.
- Based on previous experience.
GBS Delivery Project Executive
Major Saudi Telco
, Saudi Arabia
11.2012 - 12.2017
- Lead the GBS Delivery as part of the Mobily Integrated Account.
- Leading the full breadth of GBS services for Saudi Arabia's 2nd largest telco.
- Sold and then completed a major middleware project ($5m).
- Stakeholder management of the CIO, CTO and other senior executives.
- Delivered 5% over GP plan on the $60m revenue over the duration.
- Was successful in a culturally challenging culture.
- Services were migrated to 93% offshore (200 staff).
Senior Complex Project Manager
Department of Work & Pensions
, United Kingdom
09.2011 - 09.2012
- Delivering part of the Universal Credit Programme.
- Led part of the Department of Work and Pensions (DWP) Universal Credit programme.
- Was responsible for $5m a month.
- Interfacing with Accenture, Hewlett Packard and PWC as well as the UK Government.
Delivery Project Executive and Senior Complex Project Manager
Vodafone, EVO
, Ireland
04.2009 - 08.2011
- Delivery Project Executive on various programmes including the whole Vodafone Ireland Account.
- Led the strategic transformation EVO project in India.
- This was the complete restructuring of the Vodafone India back office systems.
- Led the strategic transformation EVO project in UK.
- Subsequently appointed as DPE to recover the troubled Vodafone Ireland delivery.
- Implemented the successful cost take out plan, delivered new DPE capability.
Delivery Project Executive
Swiss Cantonal Bank
, Switzerland
09.2007 - 03.2009
- Lead the GBS services in the transition and steady state as part of the overall outsource.
- Led the transformation of a major Cantonal bank in Switzerland.
- Included a major refresh of the systems but also the cultural change of the organisation.
- Was complicated by Swiss rules restricting the use of CICs.
- Largest project in GBS Switzerland.
Delivery Project Executive & Complex Programme Manager
Finnish Paper Company
, Finland
05.2004 - 08.2007
- Was appointed DPE after three months working in Stockholm, Sweden on the Ericsson Programme.
- Was sent to Finland to recover the M-Real Project which had become troubled in 1st year. Assignment was extended by one year when I handed over to one of the DPEs I developed.
- Completed a Major Oracle implementation, integrating it with the legacy systems.
- Delivery was in 15 countries with several hundred staff.
- Returned the account to profitability and trained two of my staff to take on roles as DPEs, including one to be my successor.
Various including Delivery Project Executive
Major UK Telco (International)
, United Kingdom
07.1999 - 04.2004
- Was in turn Provisioning, Test and Strategic Programmes manager before becoming the Delivery Project Executive.
- Was initially the Provisioning, Testing and Strategic Projects Manager.
- Drove the delivery of delivery a large SAP implementation with Customer Satisfaction of10.
- Was appointed GBS DPE in 2002.
- Eventually managed over $20m a year with increased profitability.
Programme Lead
IBM GBS
, Belgium
01.1997 - 07.1999
- Assessing the GBS training programme developed by US and deploying across EMEA then Greater China.
- Led the deployment of the GBS training programme across EMEA Programme for Graduate Hires, Experienced Hires and Acquired Staff training nearly 20,000 employees over this period.
- Selected by Armonk to lead programme for Greater China.
Various including Delivery Project Executive
IBM
, United Kingdom
01.1983 - 12.1996
- Many technical roles leading to Management Appointment.
- Programmer, Business Analyst etc… in IBM Manufacturing Systems.
- People Manager (with up to 50 reportees).
- CIAS Development Manager.
- UK New Hire Training Leader.
Education
MBA - Project Management
Henley Management College
01.2006
BSC - Physics
Institute of Applied Physics
01.1982
Skills
- Project & Programme Management
- Testing Services
- IBM Cloud
- Mentoring
- Business Strategy
- Communications
- Teaching
Additional Information
Has been the ANZ Complex Project Management Profession Lead (SCPM) since 2019, developing the education, driving the program and teaching the Classes and Teach the Trainers session., Won the 2007 WW PM Excellence award in IBM., Presented at PMLE and TLE conferences, 'It's not weird just different, delivering in different cultures' and 'How to keep trust on long term engagements'., Selected for Hundred Percent Club in 2019., Accredited tutor for Twilight Zone, Beyond Twilight Zone, Sink of Swim PM Courses., Co-Developed the 2018, 2023 & 2024 updates of the Complex Project Management Master Class., Co-Developed in 2021 the Leading to Influence class for Asia Pacific.
Key Courses And Training
- BSC in Physics, Institute of Applied Physics, 1982
- MBA in Business Administration, Henley Management College (sponsored by IBM), 2006
- Certified CPM, PMP and Exec PM
Timeline
Delivery Director
GOVERNMENT AGENCY
03.2025 - Current
Transition Manager
Oil & Gas Company
08.2024 - 12.2024
Delivery Project Executive (DPE)
Western Power
02.2023 - 07.2024
Sector Delivery Lead for FSS & Public Sector
IBM HCS (ANZ Banks and Public Sector)
10.2021 - 01.2023
FSS Interlock
IBM HCS Services
11.2020 - 10.2021
PMO Leader
Australian Bank
03.2020 - 11.2020
Programme Manager
IBM
10.2019 - 08.2020
PMO Director
Government Ministry
05.2018 - 09.2019
AMS and PMO Lead in Transition
Moroccan Joint Venture
01.2018 - 04.2018
GBS Delivery Project Executive
Major Saudi Telco
11.2012 - 12.2017
Senior Complex Project Manager
Department of Work & Pensions
09.2011 - 09.2012
Delivery Project Executive and Senior Complex Project Manager
Vodafone, EVO
04.2009 - 08.2011
Delivery Project Executive
Swiss Cantonal Bank
09.2007 - 03.2009
Delivery Project Executive & Complex Programme Manager
Finnish Paper Company
05.2004 - 08.2007
Various including Delivery Project Executive
Major UK Telco (International)
07.1999 - 04.2004
Programme Lead
IBM GBS
01.1997 - 07.1999
Delivery Project Executive / Complex Project Manager
IBM
01.1983 - Current
Various including Delivery Project Executive
IBM
01.1983 - 12.1996
MBA - Project Management
Henley Management College
BSC - Physics
Institute of Applied Physics
Complex Transition Manager
Department of Home Affairs
01.325 - Current