Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Certification
Languages
References
References
Timeline
Generic

Natalia May Layug

Dayton,WA

Summary

Hardworking and passionate job seeker with strong organizational skills, eager to secure entry-level for the position of CEC (Customer Experience Crew) , Front desk and Drive- Thru in the fast food environment. Improved quality skills by working into FIFO industry for 5 months, working as a Kitchen Hand Utility. This has inspired and motivated me to work into the FIFO industry to improve and adapt new experiences to achieve life goals. Ready to help team achieve company goals, with the help of 3 and a half years experience in hospitality of fast food industry. I'm very enthusiastic and is willing to work again to gain back loyalty and challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Kitchen Hand Utility

Sodexo
Paraburdoo , Western Australia
07.2023 - 12.2023
  • Cleaned dishes, pots, pans and utensils.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Stocked shelves with food supplies, such as canned goods and dry ingredients.
  • Disposed of garbage according to health regulations.
  • Received deliveries of food items and stored them properly.
  • Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
  • Set up serving trays for events or parties.
  • Operated dishwashers to sanitize dishes and silverware.
  • Maintained a neat work station throughout shift hours.
  • Followed all health code guidelines when handling food items.
  • Organized storage areas for efficient access to items when needed.
  • Restocked condiments on tables throughout restaurant dining room.
  • Inspected kitchen equipment for proper functioning before use.
  • Sanitized surfaces with approved cleaning solutions after each task was completed.
  • Maintained inventory of kitchen supplies and equipment needs.
  • Communicated effectively with co-workers regarding daily tasks assigned.
  • Kept records of food waste to track usage levels.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Acquired new skills to support team and further accommodate customer needs.
  • Prevented spoilage or cross-contamination by storing food in designated containers and areas.
  • Prepared garnishes to complement dishes on menu.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Removed trash and cleaned kitchen garbage containers.
  • Correct PPE and correct safety Three Checks

FIFO

Sodexo
Paraburdoo, Western Australia
07.2023 - 12.2023
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Crew Trainer

McDonald's Restaurant
12.2022 - 05.2023


  • Set positive example for team members by providing high-quality, efficient service.
  • Trained new team members correct procedures for all areas of operations, improve performance, food safety, and customer service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Providing feedback to managers and crew to create a better, professional environment.

Customer Experience Crew

McDonald's
09.2019 - 05.2023
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Improved operations through consistent hard work and dedication.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Drive Thru

McDonald's
09.2019 - 05.2023
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Used POS system to enter orders, process payments and issue receipts.

Front Desk

McDonald's
09.2019 - 05.2023
  • Assisted guests with product knowledge and promotional information upon request.
  • Used value-added suggestive-selling techniques to generate additional sales.
  • Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Provided assistance to customers requiring help by carrying-out and loading purchases.
  • Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
  • Served customers and followed outlined steps of service.

Cafe Barista

McDonald's Restaurant
09.2019 - 05.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and creating delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Updating varieties of Timers for products
  • Reacting fast to problem solving
  • Cleaning all used utilities for sanitation
  • Updating milks and checking expiry dates
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.

Education

John Forrest Senior High School
Morley, WA
12.2022

Skills

  • Positive customer experience
  • Customer service experience
  • Teamwork
  • Able to cope with different people and solving problems
  • Adaptable under pressure, responsible organized and hardworking
  • Attention to detail
  • Updating timers
  • Experienced with fire drills
  • Safety Hazard Awareness
  • Money handling

  • Food Quality Standards
  • Kitchen Organization
  • Surface cleaning
  • Pantry organization
  • Basic Recordkeeping
  • Cleaning proficiency
  • Waste Reduction
  • Food presentation
  • Positive Attitude
  • Trash Collection
  • Temperature Monitoring
  • Cleaning and sanitation
  • Food safety knowledge
  • Continuous Improvement
  • Punctual and Reliable
  • Verbal and written communication
  • Sanitation Procedures
  • Effective customer communication
  • Safe Chemical Handling
  • Hygiene standards
  • Food Plating and Garnishment
  • Workplace Health and Safety
  • Heavy Lifting
  • Kitchen Operations
  • Team Collaboration
  • Dedicated Work Ethic
  • Dishwashing
  • Food safety understanding
  • Food Delivery
  • Sauce preparation
  • Stock Rotation
  • Pantry restocking
  • Supply Restocking

Additional Information

A goal oriented, determined and enthusiastic person with a passion for giving an out-standing experience to customers and being able to provide and present what they expect. I'm inspired and prepared to work in an equal, respectful and fun environment to improve new values and qualities.


I was part of an Eco- Manager crew in Year 6 2016

Part of a Netball Program 2017-2020

Finished and completed Certificate 3 in Tourism at North Metropolitan in 2022

Selected as a Crew Coach/ Trainer 2023 in Morley Mcdonalds.

Accomplishments

  • Certificate Recognition: Rookie of the Month for Sept 2019
  • Certificate 3 in Tourism (completed: 27/6/2022)\
  • Communication Skills, Coaching Skills, Effective Feedback, Safety Squad Development, Training and Assessing
  • Covid-19 Certificates (26 October 2021, 17 November 2021, 16 February 2022)

Certification

  • Work in Heights
  • White card
  • Confined space

Languages

English
Professional

References

  • Noel Layug, Link Force GBO Supervisor - 0459705567
  • Edisa Layug, Cheff Sodexo- 0409994448
  • Arlene Silver, Manager -0413156261
  • Aevoia Dulay, Crew Memeber -0403911225
  • Taryn Petersen, Operational Manager - 0457267668 (Taryn.petersen@sodexo.com)
  • Janelle Ianne, Assistance RM- (jannelleianne.icloud.com)

References

References available upon request.

Timeline

Kitchen Hand Utility

Sodexo
07.2023 - 12.2023

FIFO

Sodexo
07.2023 - 12.2023

Crew Trainer

McDonald's Restaurant
12.2022 - 05.2023

Customer Experience Crew

McDonald's
09.2019 - 05.2023

Drive Thru

McDonald's
09.2019 - 05.2023

Front Desk

McDonald's
09.2019 - 05.2023

Cafe Barista

McDonald's Restaurant
09.2019 - 05.2023

John Forrest Senior High School

Similar Profiles

CREATE PROFILE
Natalia May Layug