Jessica Greer

Working in Frontline Claims, the Motor Resolutions Team and currently the High Care Team and has been a huge learning journey and a positive one for myself and I get great satisfaction of being able to learn and grow within different aspects of the business and assist our customers and other internal and external stakeholders at the first point of contact.

I have a general passion for providing a great customer experience with each customer I interact with. I always put the needs of the Customer as my priority and take responsibility for the decisions I make.

I have recently spent 16 months in the High Care Team, looking after our most vulnerable customers to ensure their claims journey is a positive one. I gained the skills to do other things I may not have had the opportunity to learn in Motor Claims such as presenting a Total Loss to the customer, AFCA determinations, basic skills in Audanet and MARS and generally thinking “outside of the box and on your feet”.

I have a great relationship with the assessing side and teams surrounding me

This role has taken on Technical motor claims review training and currently we are joined to co-manage certain claims with CIU.

I attend decision committee and know the rejected claim processes