Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
5
5
years of professional experience
Work History
Shift Manager
Mcdonalds
Torquay, Victoria
08.2019 - Current
Coordinated with other departments to resolve customer inquiries in a timely manner.
Monitored store operations to ensure compliance with company policies and procedures.
Enforced safety standards throughout the store including proper use of equipment.
Resolved conflicts between staff members in a professional manner.
Resolved conflicts between employees or customers in a professional manner.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Reviewed security footage regularly for suspicious activities or theft attempts.
Assisted in resolving escalated customer service issues in a timely manner.
Inspected work areas regularly for cleanliness and organization standards.
Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Trained new employees on company policies, procedures, and job responsibilities.
Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
Developed and maintained positive working relationships with staff, customers, and vendors.
Provided coaching and guidance to team members when necessary to improve performance.
Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Evaluated and assessed personnel to identify potential candidates for promotion.
Set up and adjusted machines and equipment to produce pre-determined results.
Recommended opportunities for growth and advancement to motivate employees.
House Prefect
Christian College
Geelong, Victoria
01.2023 - 12.2024
Provided guidance on how to effectively manage conflict within groups.
Assisted teachers in developing individualized education plans for students with special needs.
Organized extracurricular activities such as field trips or clubs that provided enrichment opportunities for students.
Developed and implemented school improvement plans to meet academic, social, and emotional needs of students.
Promoted positive behavior among students by implementing rewards systems or disciplinary measures where appropriate.
Created collaborative partnerships with parents, teachers, administrators, and community members to promote a positive learning environment.
Education
High School Diploma -
Christian College
Geelong, VIC
12-2022
Skills
Schedule oversight
Quality Assurance
Staff Development
Equipment Troubleshooting
Team Development
Workplace Safety
Staff Motivation
Training and mentoring
Relationship Building
Delegating Work
Mentoring and Coaching
Decision-Making
Volunteer work
volunteer to go and help people at their homes with tasks such as cooking, gardening and overall house maintenance
Affiliations
Enjoy pilates 4 times a week
Enjoy walking my dog
Am studying bachelor of paramedicine at Victoria University