Microsoft Office
Simona Piano
Credit Administration Officer
Alphington,VIC
Summary
Hardworking and passionate job seeker with strong organizational skills Ready to help team achieve company goals. Reliable and able to work in fast-paced environments, Experienced first point of contact with over 8 years of experience in customer support and administration. Excellent reputation for resolving problems and improving customer satisfaction.
Resilient and self-improving attitude. Relocating from my native
Italy to Australia on my own as a young student I have faced and overcome many obstacles both personally and professionally. Navigating a new country with no safety net to fall back on means that I work tirelessly to create success.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Sales and Marketing Coordinator
Joval Wine Group
Abbotsford, VIC
06.2022 - Current
- Supported sales staff by providing market trends, account analyses and new product information.
- Researched competitor marketing trends and prices using data analysis.
- Examined needs, wants and spending patterns of target audience.
- Implemented advertising campaigns and prepared promotional materials.
Credit Administration Officer
Joval Wine Group
Abbotsford, VIC
10.2020 - Current
- Accurate processing of all sales returns and credits
- Input data from Credit Application form into customer database in accurate and timely manner, ensuring all fields are complete and correct
- Maintain good relationships and dealing with warehouses around Australia
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
Fine Dining Hostess
Vue De Monde - Lui Bar
Melbourne, VIC
01.2019 - Current
- Answering phone calls and emails.
- Taking care of reservations and customer queries.
- Being first point of contact and starting of an excellent customer experience.
- Opening and closing the access to the restaurant in the Rialto Tower.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Customer Service Agent - Coles Online Campaign
Probe Contact Solutions Australia Pty Limited
Melbourne, VIC
08.2020 - 10.2020
- Taking inbound calls from customers who are shopping online
- Updating customers' accounts with notes and details after calls.
- Answering calls from the Stores and drivers to help them with their enquiries.
- Send appropriate emails/communication to the stores following the calls from the customers, where applicable.
- Process B2B customer requests.
- Escalate the critical issues to the Management, where required.
- Ensuring the call flow process is followed as per the QA guidelines.
Restaurant Assistant Manager
Il Nostro Posto
Melbourne, VIC
12.2019 - 03.2020
- Monitoring and evaluating employee work performance.
- Being responsible for customer satisfaction, resolving hospitality issues and handling customer queries.
- Opening and closing the premise.
- Managing payment and all billing concerns.
Customer Service Attendant
H.S.A. Hair Styling Applications
Italy, Italy
06.2017 - 12.2018
- Bring responsible to manage relationships between Company and international customers (English and French)
- Provided primary customer support to internal and external customers.
- Handling orders and payments working in close contact with Export Manager.
- Having a very high technical and product knowledge (cosmetic product)
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Fine Dining Hostess
AnnaLena
Vancouver, Canada
10.2016 - 03.2017
- First point of contact and impression of the restaurant.
- Seating guests with reservations immediately and guests without reservations as soon as seating was available
- Providing wait times information, maintaining tact and diplomacy and friendliness in a fast-paced environment.
Fine Dining Hostess
Dinner by Heston Blumenthal - Melbourne, Australia
Melbourne, VIC
09.2015 - 03.2016
- Scheduling reservations, handling phone calls and emails, planning seating arrangements with management prior to dinner service.
- Assisting setting up of planned events. Greeting customers, checking reservation, ensuring guests had water and introducing their server’s name.
- Handling customer complaints with good listening skills and working with management.
Restaurant Waitress
La Grande Italia
Marseilles, France
06.2014 - 03.2015
- Take orders, deliver food and beverages to customers, uplifting dining experience for guests providing detailed information on menus.
- Multi-tasking was required to be able to fulfill front-of-house duties
- Payment handling and customer care expectations.
Claim Specialist - Insurance
Studio Molteni Counsulting - Varese
Italy, Italy
04.2011 - 08.2013
- Being in charge of claims, payments, files review, clients queries, phone calls and emails.
- Collecting accurate information and documents to proceed with claims and monitoring progress
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
Education
High School specialised in Social Sciences
09.2004 - 07.2010
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Australian College of Sport and Fitness
01.2019 - 06.2020
Certificate VI Customer Engagment/Business Operations
02.2021 - Current
Skills
Understanding of Customer Psychology
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Timeline
Sales and Marketing Coordinator
Joval Wine Group
06.2022 - Current
Certificate VI Customer Engagment/Business Operations
02.2021 - Current
Credit Administration Officer
Joval Wine Group
10.2020 - Current
Customer Service Agent - Coles Online Campaign
Probe Contact Solutions Australia Pty Limited
08.2020 - 10.2020
Restaurant Assistant Manager
Il Nostro Posto
12.2019 - 03.2020
Fine Dining Hostess
Vue De Monde - Lui Bar
01.2019 - Current
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Australian College of Sport and Fitness
01.2019 - 06.2020
Customer Service Attendant
H.S.A. Hair Styling Applications
06.2017 - 12.2018
Fine Dining Hostess
AnnaLena
10.2016 - 03.2017
Fine Dining Hostess
Dinner by Heston Blumenthal - Melbourne, Australia
09.2015 - 03.2016
Restaurant Waitress
La Grande Italia
06.2014 - 03.2015
Claim Specialist - Insurance
Studio Molteni Counsulting - Varese
04.2011 - 08.2013
High School specialised in Social Sciences
09.2004 - 07.2010
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