Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Amit Bhowal

Sydney,NSW

Summary

Experienced Client Partner with over 14 years of experience in IT Industry and history of meeting company goals utilizing consistent and organized practices. Passion for building relationships, delivering flawlessly and adopting innovative concepts that better myself, my company, and my customers. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Lead by example and perform being end-end accountable.

Overview

14
14
years of professional experience

Work History

Client Partner (Farming & Relationship Management)

Tata Consultancy Services
Sydney, NSW
07.2018 - Current
  • Accountable for P&L ownership of strategic accounts (Healthcare Industry), relationship management (CXO Level), farming opportunities, service delivery and governance.
  • Specialised in multi-industry consulting, pre-sales, bid management, account-based marketing, resource management, revenue forecasting, tech advisory, and program management.
  • Fostered the culture of delivery-led sales, innovation-led partnerships, risk-mitigated transitions, and transparency-led service delivery.
  • Supervised transformational programs and digital initiatives for large enterprises including App modernisation, enterprise integration platform, and green field digital app implementation.
  • Conducted research, gathered key information from multiple sources, studied marketplace trends to develop marketing solutions and unit's GTM plan for A/NZ region.
  • Created plans (account growth, engagement roadmap, bid strategy, transformation initiatives, marketing programs, sales events), communicated deadlines, managed budgets, engaged stakeholders, guided team to track and monitor, and published CXO level metrics.
  • Participated in continuous improvement initiatives (people, process and technology) by generating suggestions, implementing skill-based targets, engaging in problem-solving activities to support teamwork, mentored associated during COVID uncertainties, and handled client escalation.
  • Worked with customers to understand needs, provide advisory and work together to create a mutually beneficial partnership.

Key Highlight: Commercialised homegrown application with an exhaustive business case including product vision, marketing plan, pricing strategy, competitive analysis, regulatory requirements, growth prospects, detailed 5-year financial analysis and exit strategy.

Key Highlight: Designed several multi-million dollar bid strategy and executed with flawless plan, critical pivots, high-impact visibility and key wins.

Key Highlight: Initiated several innovation days with key customers — defining problem statements, brainstorming solutions via design-thinking sessions, rapid-prototype development, and piloting on real business scenarios.

Multiple (Engagement Mgr, Service Delivery Mgr)

Tata Consultancy Services
Sydney
09.2014 - 06.2018
  • Organized and analyzed primary and secondary research to understand industry, market and company trends.
  • Created monthly forecast templates and resource management allocations for approved projects.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues in relevant forums.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Prepared variety of reports and documents including Transition plans, project plans, change management plan, test strategy, weekly and monthly project status reports, SLA report for governance, and resource-budget forecasting.
  • Led projects, analyzed data and worked at the grass-root level to identify opportunities for improvement.
  • Strong acumen for ERPs, Integration, AI-ML, Cloud and other digital technologies.
  • Briefly worked as scrum master, product owner, Senior business analyst and consultant for strategic engagements.
  • Established priorities and drove accountability for assigned initiatives, providing effective leadership.

Business Development Manager

Tata Consultancy Services
New Delhi, Delhi
06.2011 - 08.2014
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Worked with existing customers to increase purchases of products and services.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.

Functional Consultant

Tech Mahindra
Hyderabad, Australia
03.2008 - 11.2009
  • Module lead and product consultant across multiple projects for Oracle EBS implementation, support, development and maintenance.
  • Provided consultation to key stakeholders to address their pain areas resulting in new business opportunities.
  • Liaising with customers directly for requirements, SIT, UAT, and post-production support.
  • Determined proper methodologies and procedures to use based upon project specifications.
  • Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
  • Developed, configured and tested applications for accurate alignment with project standards.
  • Developed and implemented reports and presentations for key stakeholders and senior management.
  • Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
  • Worked with key internal partners to distill complex concepts into pragmatic and simplified solutions.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.

Highlight: Ideated a customer roster application after driving a series of requirement gathering sessions and performing gap analysis, contributing multi-million dollar revenue to the TCV.

Junior Consultant

Wipro Infotech
Gurugram, Haryana, India
06.2006 - 02.2008
  • Worked as Techno-Functional Oracle ERP consultant
  • Created opportunities for new business through change requests and new initiatives.
  • Prepared presentations to explain revisions, enhancements and process improvements as per organization's best practices.
  • Supported clients with business analysis, documentation, tech recommendation and data modeling.
  • Managed multiple deadlines across several projects to meet dynamic needs of multiple stakeholders.
  • Pioneered creation of high quality and exhaustive documents like high level design, low level design, test plan, test strategy, business requirements, technical and system architecture, post implementation verification plan, and release and deployment plan.

Highlight: Spearheaded single-handedly of user onboarding, training and change management of a department for newly deployed model in Oracle EBS Suite.

Education

MBA - Sales And Marketing Education

Great Lakes Institute of Management
Chennai, India
06.2011

Bachelor of Technology - Electrical And Electronics Engineering

Krishna Institute of Engineering And Technology
Ghaziabad, India
05.2006

Skills

  • Strategic partnership management
  • Global client management
  • Account Management
  • Relationship Management
  • Digital Transformation Program Management
  • Service Delivery Management
  • Strategy & Innovation
  • Bid Management
  • GTM Strategies
  • Healthcare Domain Consulting
  • Tech Advisory
  • String Leadership

Accomplishments

  • https://www.tcs.com/healthcare-growth-s-curve-innovation-technology
  • https://www.tcs.com/content/dam/tcs/pdf/Industries/life-sciences-and-healthcare/insights/health-claim-payments-in-australia.pdf

Timeline

Client Partner (Farming & Relationship Management)

Tata Consultancy Services
07.2018 - Current

Multiple (Engagement Mgr, Service Delivery Mgr)

Tata Consultancy Services
09.2014 - 06.2018

Business Development Manager

Tata Consultancy Services
06.2011 - 08.2014

Functional Consultant

Tech Mahindra
03.2008 - 11.2009

Junior Consultant

Wipro Infotech
06.2006 - 02.2008

MBA - Sales And Marketing Education

Great Lakes Institute of Management

Bachelor of Technology - Electrical And Electronics Engineering

Krishna Institute of Engineering And Technology
Amit Bhowal