Helen Keni
Villawood,NSW
Summary
I am detail oriented, organised, and efficient individual. I do not hold any major degrees, but in my current role as a Service Coordinator, I have learned a lot within the industry and I am committed to contributing positively to the team. I have attended multiple meetings with stakeholders to assess service qualities and implement improvements. I manage documentation, reporting and compliance with regulatory standards to ensure all services meet organisational and legal requirements.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Diligent Care
77 Wongala Crescent, Beecroft
03.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Completed Staff contracts and job descriptions.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and parents as well as parties outside of the organistion.
- Ensure day to day program is running smoothly
Sydney Royal Easter Show
Easter Show
Sydney Olympic Park, NSW
04.2022 - 04.2022
Worked on different variety's of activities. Clown game, Corn Shack, doll place, showbags and carousel. Enjoyed working here especially meeting new people.
Education
Family And Community Services
BANKSTOWN TAFE NSW
12.2023
Skills
- Attention to detail
- Verbal and written communication
- Leadership
- Team Player
- Problem solving
- Decision making
- Punctual
Certification
- High School Certificate
- SRC (Student representative Council)
- Business Service
- Police Clearance
- WWCC
- Autism Awareness Training
- Manual Handling Certificate
- Community Service Cert IV
- Covid Vaccination Certificate
Music, Sports, Reading
- I love music (I'm not a singer just love listening to different background of music).
- Played sports in school. (Rugby, Oz Tag, Basketball, Netball, Soccer, etc) Very energetic.
- Reading is something new, one of my habits I am consistently working on. The more you read the more you learn and love reading people skills books as I love communicating with people I cross path with.
Languages
English
Native or Bilingual
Timeline
Sydney Royal Easter Show
Easter Show
04.2022 - 04.2022
Customer Service Coordinator
Diligent Care
03.2022 - Current
Family And Community Services
BANKSTOWN TAFE NSW