Saru Bhattarai

Roles and Responsibilities

• Manage and optimize the hotel’s reservation system to streamline booking processes and enhance efficiency.
• Coordinate and monitor housekeeping and room service activities to ensure superior guest satisfaction and maintain high standards of cleanliness and service.
• Ensure the safety and security of guests by supervising the execution of all security protocols and measures throughout the property.
• Oversee housekeeping tasks and outdoor area upkeep, ensuring the property remains clean, well-maintained, and aesthetically pleasing.
• Lead the hiring, training, and ongoing development of hotel staff to foster a skilled and effective team.
• Regularly evaluate staff performance to ensure compliance with service and productivity standards, providing guidance and feedback as needed.
• Ensure strict adherence to health and safety protocols to maintain a safe work environment for all employees and guests.
• Proactively check on guest satisfaction, addressing any issues promptly to drive continuous improvement in service delivery.
• Manage the hotel’s financial operations, including accounting and purchasing, to maintain budgetary control and ensure timely procurement of necessary supplies.
• Provide guests with local tourism information and assist in arranging tours and transportation, enhancing their overall experience.

• Implemented safety protocols to ensure a safe working environment for both staff and guests
• Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints
• Enhanced team productivity by providing ongoing training and support to housekeeping staff members
• Ensured a clean and welcoming environment, conducting thorough inspections of all areas including public areas within the property
• Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage
• Maintained high-quality service standards through regular communication with guests and other hotel departments
• Conducted regular room inspections to verify compliance with housekeeping standards
• Worked with the front desk to respond promptly to all guest requests
• Ensure the hotel's policies and procedures are followed and occupational health and safety standards are met
• Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms
• Complete daily room counts and productivity and send them to the GHS account department as requested on time
• Carry out inspections with the client when required and follow up on any feedback provided
• Oversee the performance of new as well as current team members and ensure training is provided per Meriton Suites guidelines
• Prepare a monthly training report as well as proposed training for the following month
• Regular audits of key cards against recording logs and report discrepancies
• Report any breaches of security directly to the Hotel Manager i.e
• Missing master key, suspicious person, or unauthorized entry, aware of opening the guest room policy
• Conducting monthly stocktakes of supplies and linen
• Not interfering with safety equipment/procedures e.g
• Inappropriate use of fire extinguishers, blocking of fire exits.

• Daily allocation of rooms to the staff, prepare worksheets and maintain the productivity as per the rosters
• Conducted regular room inspections to verify compliance with housekeeping standards
• Communicated repair needs to maintenance staff
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
• Worked with the front desk to respond promptly to all guest requests
• Completed schedules, shift reports, and other business documentation
• Increased employee performance through effective supervision and training
• Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service
• Contributed to the hotel's reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand
• Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development
• Implemented safety protocols for handling hazardous materials, reducing workplace accidents, and ensuring compliance with OSHA regulations
• Recommended or arranged for painting, repair work, renovations, and replacement of furnishings and equipment.