Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Melissa Harris

Brisbane,QLD

Summary

I am results-driven in any industry I have worked within. As a Physiotherapist for 18 years and now changing careers into design, retail, and fashion, I bring a forward-thinking approach to your bridal store, cantered on a positive customer experience and working well in a team.

I have a demonstrated record of success in building successful teams as well as working within them with no issues.


I am dedicated in transitioning from healthcare to design and retail, which is demonstrated in my professional history and now developing a small business manufacturing maternity undergarments. I am consistent in meeting company goals and be consistent with practice and protocols set out my management.


I am very skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


I am well presented and take exceptional care of my appearance as I beleive this is important when working in quality garment retail positions and adding to the overall customer experience.



Overview

14
14
years of professional experience

Work History

Business Owner & Designer

BOAH Essentials
02.2022 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality BOAH products
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure up to date budgeting, forecasting, and financial reporting.
  • Work with a pattern maker who specialises in undergarments and underwear, to design, sample, and manufacture our BOAH bralettes and underwear.
  • Quality control both during manufacturing, selling, and the post sale customer experience.
  • Communicate and engage with potential customers at pop up stalls and trade shows at the Brisbane convention centre
  • I use my skills in patterns and garment specifications to calculate excepted fabric requirements for a small manufacturing n run by an outsourced company.
  • Shopify skills, billing, sales, and conversion from customer experience at BOAH online shop to sales
  • Exceptional customer service and expert communication strategies such as written / verbal
  • Ability to work in a team environment to be successful with BOAH, have exceptional branding, and sales.
  • Understanding of E-commerce to sell products.
  • I learnt to increase customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • I learnt to cultivated strong online presence, managing social media platforms to engage with customers and build community.
  • I have learnt to take constructive criticism in a positive light to help improve my skills and product over time, especially from colleagues more experienced in sales, retail, and e-commerce.
  • I am confident in handled customers with high expectations to assist overall customer service.
  • I understand the requirement to repor issues to higher management with great detail if required.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.

Physiotherapist

Articulate Physiotherapy
01.2022 - 04.2024
  • Enhanced patients'' quality of life through targeted physical therapy exercises and pain management techniques.
  • Educated patients, families and caregivers on home exercise program that complement therapy sessions.
  • Educated patients on injury prevention strategies, promoting long-term health and wellbeing.
  • Made clinical assessments and diagnoses to treat physical problems and conditions.
  • Managed acute and chronic conditions with full understanding regarding complex therapy needs.
  • Improved patient mobility by designing and implementing personalized treatment plans.
  • Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
  • Assisted patient in obtaining appropriate assistive devices.
  • Formulated treatment plans to address conditions and needs of patients.
  • Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
  • Participated in routine reviews with service coordinators to discuss progress.
  • Communicated with colleagues to drive exceptional continuum of care.
  • Increased patient satisfaction rates by consistently delivering compassionate, attentive care throughout all treatments.
  • Recorded patient prognosis, treatment, and responses into reports and patient charts.
  • Coordinated patient care with interdisciplinary team of medical professionals and specialists.

Business Owner & Physiotherapist

The Women's Practice Physiotherapy
02.2011 - 12.2019
  • Established strong customer relationships through excellent communication and attentive service to patients.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Worked clinically as a Physiotherapist along side colleagues
  • Employed and managed staff.
  • Worked in a team environment, often under constant pressure as a clinician and managing others.
  • Great rapport building with other specialists and doctors to increase patient referrals and increase our business patient flow over 10 years.
  • Budgeting, understanding of finance and accounting - skills required for a business owner only, alongside accountants.
  • I constantly designed medical garments for maternity and post natal patients that were successful within my practice, and I enjoyed undertaking outside of being a clinician.
  • Understanding the needs of our patients and not always having adequate options of undergarments with appropriate support for maternity patients, so found the imitative to design garments and have them manufactured with no clothing design experience, but learning as I went along the journey.

Education

Bachelor of Arts - Fashion Design

Torrens University Australia
Brisbane, QLD
01-2027

Bachelor of Science - Physiotherapy

University of Queensland
Brisbane, QLD
12-2022

Bachelor of Science - Physiotherapy Women's Health

University of Melbourne
Parkville, VIC
12-2011

High School Diploma -

Redeemer Lutheran College
Rochedale, QLD
12-1996

Skills

  • Customer service skills
  • Customer relations skills
  • Attention to detail in all work I undertake
  • Driven and determined to continue in retail and sales
  • Billing, E-commerce Platforms, & Shopify
  • Rapport building and team member employee
  • Pattern making, understanding pattens
  • Understanding of garment fitting and small alterations

Websites

Timeline

Business Owner & Designer

BOAH Essentials
02.2022 - Current

Physiotherapist

Articulate Physiotherapy
01.2022 - 04.2024

Business Owner & Physiotherapist

The Women's Practice Physiotherapy
02.2011 - 12.2019

Bachelor of Arts - Fashion Design

Torrens University Australia

Bachelor of Science - Physiotherapy

University of Queensland

Bachelor of Science - Physiotherapy Women's Health

University of Melbourne

High School Diploma -

Redeemer Lutheran College

Similar Profiles

CREATE PROFILE
Melissa Harris