Skye Guelfi
Bunbury,WA
Summary
Dynamic Housekeeping Team Leader with proven expertise at Compass Group, excelling in staff training and inventory management. Enhanced guest satisfaction through effective communication and proactive issue resolution, leading to improved accommodation ratings. Strong leadership and time management skills fostered a collaborative team environment, ensuring high standards of cleanliness and safety compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeping Team Leader
Compass Group
01.2025 - Current
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Managed staff of 12 housekeepers and 2 groundsman.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. Using Inx , Sams, AC and Iclean.
- Unloading Truck with supplies.
- Placed orders for housekeeping supplies and guest toiletries.
- Promoted teamwork amongst housekeeping staff through regular meetings, sharing best practices, and providing ongoing feedback on performance improvements needed.
- Promoted safety by demonstrating proper operation and training staff by VOC , SWSP and SDS
Housekeeping Team Leader
Compass Group
01.2024 - 12.2024
- Managed staff of 10 housekeepers. Client based camp Albermare .
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements using Trobexis.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Maintained high standards of cleanliness, contributing to improved accomadation ratings on various review platforms.
- Collaborated with management to develop and implement effective inventory control systems for cleaning supplies and linens.
- Demoblising
Housekeeper
Compass Group
02.2021 - 07.2023
- Working 12 hr days in extreme conditions , timemanagement
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- BHP site
- Safety safes done daily
Education
Alexander Hotel And Tourism School
Perth, WASkills
- Strong leadership
- Time management
- Multitasking
- Excellent communication
- Verbal and written communication
- Work planning and organization
- Health and safety compliance
- Professional and courteous
- Self motivation
- Staff training
- Ordering cleaning supplies
- Inventory management
Certification
Forklift ticket
RSA
C Class Drivers Lience
Work at Heights
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