Racheal Cottle
Windaroo,QLD
Summary
Adept at managing high-volume events at Beenleigh RSL & Golf Club, I excel in customer service and possess extensive knowledge of liquor, beer, and wine. My ability to multitask and maintain a team player attitude has cultivated a loyal clientele and contributed to a positive work environment, showcasing my reliability and proficiency in POS systems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender & FOH
Beenleigh RSL & Golf Club
Mount Warren Park
09.2009 - Current
- Serves high customer volumes during special events, nights, and weekends.
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributes to a positive work environment through effective teamwork and communication with colleagues.
- Maintains a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Diploma - Hospitality
CTA
QLDHigh School Diploma -
Mariehau High School
Christchurch, New ZealandSkills
- Strong multitasking
- Customer Service
- Functions
- Bingo assistant
- Courtney bus driver
- Liquor, beer, and wine knowledge
- Tab compliance
- Keno compliance
- Highly reliable
- Team player attitude
- Responsible Alcohol Service
- Responsible Gambling Service
- Payment Processing
- POS Systems
- Fast Learner
- Honest and Dependable
- Food and Beverage Service
Certification
RSA
RSG
Tab compliance
Keno compliance
First Aid Certificate
Food Handling Certificate
Cert 3 in Hospitality
Diploma in Hospitality
Referees
Duty Manager
Courtney Owen
Beenleigh RSL & Golf Club
Ph: 3287 4000
Supervisor
Teleia Katene
Beenleigh RSL & Golf Club
Ph: 32874000
Timeline
Bartender & FOH
Beenleigh RSL & Golf Club
09.2009 - Current
Diploma - Hospitality
CTA
High School Diploma -
Mariehau High School